Kohl’s Exchange Policy (Everything You Need to Know)
Major U.S. clothing retailers implement return and exchange policies in different ways, some are flexible and accommodating, while others are quite strict.
So if you’re a regular Kohl’s customer and want to exchange an item, you might be wondering – what is Kohl’s exchange policy? Here’s what I found out through research!
Kohl’s Exchange Policy
Kohl’s Exchange Policy allows customers to exchange clothing, jewelry, makeup or any other item within 180 days of purchase. Customers should proceed to a Kohl’s store to process an exchange and bring the receipt (not essential) and all original packaging and accessories.
If you want to learn more about how to exchange at Kohl’s, what the online exchange rules are, and whether you can exchange your old clothes, keep reading!
Can I exchange an item at Kohl’s without a receipt?
As part of Kohl’s Hassle-Free Returns Policy, customers don’t need to bring a receipt to exchange items at Kohl’s.
If you can’t find your receipt, a Kohl’s agent can search your purchase history for proof of sale and redeem it without further ado.
Can I even exchange at Kohl’s?
If the customer has a receipt/gift receipt, they will receive an exchange at Kohl’s for any returned item, allowing them to exchange that item for any other product of equal value.
However, if the customer does not have a receipt, they will be allowed to exchange the item, but it will be refunded via merchandise credit rather than an outright exchange.
Note that Kohl’s website is not clear about its immediate policy for exchanges without a receipt, so your experience may vary from store to store, depending on the discretion of the employee processing the exchange.
Can I trade in my old clothes at Kohl’s?
Kohl’s will allow customers to replace clothing that has been lightly worn, as long as they have not been visibly used (torn, soiled, stretched, etc.).
However, Kohl’s reserves the right to refuse an exchange if the garment has been overused. To learn more, be sure to check out our post on Kohl’s Apparel Return Policy.
Can I exchange a resized ring at Kohl’s?
Customers may exchange any jewelry item at Kohl’s, including rings purchased and resized by Kohl’s.
Keep in mind that Kohl’s store locations only carry rings in size 7, so if you want to exchange a ring that has been adjusted in size, you will either have to send the new ring back for measurement, or order one from Kohls.com.
To learn more, you can check out our full guide to ring sizing at Kohl’s.
Can I exchange an item at Kohl’s without the label?
Kohl’s allows customers to exchange any clothing, jewelry, makeup or other items that do not have the original tags.
As long as Kohl’s is able to locate the original purchase and replace the product within 180 days, there is usually no problem.
However, keep in mind that if Kohl’s finds a returned item faulty, it reserves the right to limit or refuse an exchange (the degree of discretion varies by store).
Can I exchange items ordered from Kohls.com?
Customers may exchange any item purchased from Kohls.com as long as they do so within 180 days of delivery.
According to Kohl’s customer service, if customers wish to return clothing or other items they purchased online, Kohl will not be able to make exchanges through Kohls.com.
Instead, customers can bring online purchases to their local Kohl’s to exchange for other items.
However, if the customer is unable to make it to the store, Kohl’s will refund the original purchase price plus the discount for the new order.
In this case, the customer may return the original purchase by mail and receive a refund.
Can I exchange an item at Kohl’s by mail?
While Kohl’s allows returns by mail, exchanges cannot be processed this way at this time.
So, to make an exchange, customers must bring their clothing or other item to a Kohl’s brick-and-mortar store.
Does Kohl’s have a different exchange policy for electronics?
Kohl’s Electronics exchange policy is slightly different than its regular policy.
For computers, tablets and other equipment, customers must make exchanges within 30 days of the original purchase and ensure all items are in their original packaging.
Additionally, if a customer does not have a receipt, they must have a valid tracking method for Kohl’s to access purchase history.
If Kohl’s cannot find the originally purchased electronics, they will not exchange it.
Please note that Kohl’s requires customers to delete any personal data (passwords, email, phone numbers, etc.) they may have added to their devices prior to making an exchange.
If you want to know about the exchange policies of other major retailers, you can check out our related posts on Target’s exchange policy and Walmart’s exchange policy.
Conclusion: Cole’s Exchange Policy
Kohl’s exchange policy requires that any clothing, jewelry, cosmetics or other items must be returned to the store within 180 days. For purposes of exchange, the originally purchased item must not have been excessively worn or used (tears, scratches, missing pieces, etc.).
Kohl’s allows its customers to exchange items for any given reason, and doesn’t require a receipt as long as the purchase history is accessible through its database. Please note that Kohl’s is currently unable to conduct online or mail exchanges.
