Lowe’s Interview Questions (23 Q&A + Frequently Asked Questions)
Lowe’s is one of America’s leading home improvement stores with more than 300,000 employees.
If you’re looking to join a Lowe’s team, whether in corporate, merchandising, store operations or supply chain, you need to be well prepared for your interview. Here are some of the most common interview questions and answers!
Lowe’s 2022 Interview Questions
Lowe’s interview will measure your experience and knowledge in home improvement in 2022. You will also be asked about basic company values, customer service skills, technical skills and motivation for applying for jobs. They also include some situation-based questions to understand how you react in different situations, such as stress, upset clients, conflicts with colleagues, or theft.
If you want to learn some sample questions and answers you should get from Lowe’s, keep reading!
Please tell us about yourself.
I’m an experienced sales associate from North Carolina. I have been working in retail for the past six years in various stores since I graduated from high school.
During this time, I acquired the interpersonal skills that are central to the role of Assistant Store Manager.
How much do you know about Lowe’s?
Lowe’s was founded in 1946; thus, it has just celebrated 100 years of service. Globally, the home improvement retailer operates in the U.S. and Canada with 2,200 locations.
Do you know our main customers?
As far as I know, Lowe’s serves both retail and professional clients.
Retail customers are renters or homeowners dealing with personal projects, while professional customers work in the construction industry, maintenance and repairs and account for 20-25% of sales.
Who are our competitors?
Some examples of Lowe’s competitors include Home Depot, Walmart, Target and Amazon.
Why do you want to work at Lowe’s?
I love working on home improvement and DIY projects; therefore, I thought I could learn a lot at Lowe’s.
Also, I love working with people and Lowe’s provides a great environment for me.
What is your work experience?
My last position was at a home improvement store where I was a sales cashier. My job involves handling customer needs and helping them find supplies.
Therefore, I also know most home improvement products and the departments in which they are found.
How was your retail experience?
Fortunately, for the past 6 years, I have had the pleasure of working in retail in various stores.
I have held various positions including clerk, cashier, front end assistant and stockist.
What do you think is your greatest strength?
My best quality is being calm under pressure, which helps me interact well with clients and colleagues.
This would come in handy for my role as Assistant Store Manager.
What is your greatest weakness?
During my first few years of work, I was too independent and often didn’t seek help. However, I have now been working with my colleagues to solve the problem.
How do you stay motivated at work?
My greatest motivation at work comes from completing my daily tasks. I also take pride in working with colleagues to provide the best customer experience.
Where do you see yourself in 5 years?
Over the next few years, I would like to take on a management role and improve my home improvement skills.
Also, I plan to go back to university to study leadership and management.
For you, what is great customer service?
Excellent customer service can be achieved if customers leave the store satisfied with their purchase.
I believe in providing a positive customer experience and providing necessary assistance.
How would you deal with a difficult client?
Having been in a similar situation before, I think the best way to deal with demanding customers is to identify the problem and calmly focus on how to fix it and improve their shopping experience.
Tell us about a problem-solving time at work?
I used to work as a front end assistant in a retail store.
We had a problem with customer returns taking too much time; therefore, I suggested we add more staff and start serving three customers at a time to reduce wait times.
If a customer needs an item but doesn’t know the name, how will you help them?
I would start by asking them what they know about the item, especially its purpose. This information will help me find the item. If not, I can recommend them to an experienced store manager.
Have you had conflicts with colleagues before?
In my previous job, my colleagues were often late for work and made me work overtime. I had a private chat with them and they apologized and started coming in earlier.
What would you do if you were asked to complete an unsafe task?
In this case, I will clarify with my supervisor. However, if the task is too risky, I would suggest other ways to handle it.
Do you know a point of sale (POS) system?
Yes, based on my previous role as a cashier at a grocery store, I understand how POS systems work.
What time are you free?
I am available for work Monday through Friday; however, I am not available on weekends. I can also take vacation shifts.
Why did you leave your last position?
While I enjoyed my last job, I have been a sales cashier for two years and I needed a change of work environment and new challenges to advance my career. I left the company on good terms.
Have you led a team before?
In my previous role, I was the head cashier for a team of 8, which helped me gain the skills to manage a team.
What is your expected salary?
My expected salary range for an assistant store manager is $55,000 to $65,000 per year.
Why are you the best person for the job?
I thought I was the best person for the job because I had worked with clients and teams in a home improvement store before.
My knowledge of the product makes me an asset to the company.
To learn more, you can also check out our posts on Lowe’s Dismissal Policy, Lowe’s Attendance Policy, and Lowe’s Drug Testing.
in conclusion
Lowe’s interview will assess your experience and knowledge of home improvement. Managers will also ask about your basic company values, customer service skills, technical skills and motivation for applying for jobs.
They also include some situation-based questions to understand how you react in different situations, such as stress, upset clients, conflicts with colleagues, or theft.
