PetSmart Return Policy (Pets, No Box, Opened Items, No Receipt, Chewy, etc.)
PetSmart is known for selling a variety of pet supplies such as food, toys, cages and aquariums, as well as a range of live pets including cats, dogs, fish, birds and more.
But what if you’re not satisfied with a pet or pet supply you purchased from PetSmart and want to return it? Don’t worry; here’s everything I found out about PetSmart’s return policy!
PetSmart Return Policy
PetSmart accepts returns in good condition less shipping, gift wrap and other additional charges. Customers typically have 60 days to return online or in-store products with a valid proof of purchase. Please note that live pets can only be returned within 14 days.
If you want to learn more about how to return an item to PetSmart, whether you can return it without a box or receipt, and which items are eligible for return, read on!
What is PetSmart’s live animal return policy?
If you purchased live animals such as snakes, iguanas, hamsters and similar animals from PetSmart, you may return them to PetSmart within 14 days of purchase.
To qualify for a return at PetSmart, you will need to bring back the animal along with the receipt and other documentation or information you received at the time of purchase.
Note that if your animal dies after purchasing it from PetSmart, you can also return it with proof of refund.
Additionally, you must bring a valid state-issued photo ID for PetSmart returns and return your animal to the PetSmart store where you purchased it.
What is PetSmart’s Fish Return Policy?
Similar to live animals, PetSmart will give you 14 days to return the fish to its store with a receipt and valid government-issued photo ID.
Remember, if you are returning a dead fish, you will still need to bring the fish to the store where you bought it, along with a water sample for PetSmart to test.
Can I return an item without a box on PetSmart?
PetSmart has declared that it is eligible for return; item must be in original packaging.
Therefore, if you do not have a box at PetSmart, you may be refused a return.
If a PetSmart manager believes you are eligible and have good reason to return, they will, at their discretion, accept returns without a box.
Can I return opened items to PetSmart?
You may return opened items to PetSmart as long as they are in the original packaging in which they were purchased.
For example, if you purchased dog food and opened it but wished to return it, PetSmart will let you exchange the dog food for a different brand.
However, you only have 14 days to return opened items to PetSmart, and unopened items usually take 60 days.
Can I return an item or animal without a PetSmart receipt?
PetSmart requires a receipt to allow you to return items with monetary value.
If you do not have a receipt and wish to return an item at PetSmart, you will need to bring the item and a valid form of government issued photo ID to the store.
After verifying your identity, PetSmart will issue you a returns card that can only be used at PetSmart.
However, if you do not have a receipt and wish to exchange it, any outstanding balance will be refunded to you in the original form of payment, such as cash or card.
Can PetSmart track my receipts?
If you’re enrolled in the PetSmart Treats Rewards program, you can view and track your recent orders, making it easier to return items without a receipt.
The PetSmart Treats Rewards program gives you online access to PetSmart’s entire rewards system, including all of your previous orders.
Can I return chewy items to PetSmart?
Unfortunately, PetSmart does not accept returns on chewy merchandise.
While Chewy was formerly owned by Petsmart, the two companies now operate independently and often sell different products.
Can I return a damaged item to PetSmart?
If you purchased a damaged item from a PetSmart store or online, you are eligible for a return or exchange.
You can return the item to your nearest PetSmart store or contact the PetSmart Customer Service System at 1-888-839-9638.
Note, however, that you can return an item to PetSmart within 30 days of delivery or 60 days of in-store purchase if the item is damaged or defective.
What are the PetSmart return exceptions?
Certain PetSmart products cannot be returned if you have a receipt, even in new, unopened condition, including:
- Training supplies, collars, fencing and other electronic products
- beauty tools
- Over-the-counter medications or vitamins for pets
- filter or pump
How do I return a PetSmart product I purchased to the store?
To return your PetSmart purchase to the store, please bring the item, receipt, and your method of payment to the register to receive a refund or exchange.
While you can return items to any PetSmart store, you will need to bring live animals and fish to the same store where you purchased them to return them.
How do I return a PetSmart purchased online?
If you purchased an item online from PetSmart, there are several ways you can return it for a refund or exchange.
back to store
If you have purchased your order online, you may return it to your local PetSmart store for a refund or exchange.
PetSmart offers an online store locator to help you find the location closest to you, or you can contact them and ask at (888) 839-9638.
Please note that you will need the item in its original packaging and a packing slip or shipping confirmation in lieu of a receipt.
Also, you will need to use the card used to make the payment in order to get a refund, as the refund will be debited to the same card.
If you did not have the card you used to place your PetSmart online order, or if you paid through an online system such as PayPal, you will be issued a card to return your merchandise.
PetSmart returns cards are not redeemable for cash and can only be used at PetSmart.
return by mail
You may also return your PetSmart online order by mail, but return shipping will be at your expense.
To return your PetSmart online order, please package it securely with the packing slip, making sure to make a copy for your records.
Make sure to use a traceable and insured shipping method and include your PetSmart return label.
You cannot exchange a PetSmart purchased online by mail as it is return only.
How will I receive a refund for PetSmart returns?
You will receive your PetSmart refund through the same payment method used to purchase the item.
So, for example, if you bought an item with cash, you’ll get a cash refund on the spot in store.
Please note that if you purchased PetSmart merchandise by check, you may have to wait up to 10 days after purchase to receive a refund by cash or merchandise return card.
Additionally, if you purchased PetSmart merchandise with a credit card, the amount you paid will be refunded to your credit card when you return the item.
However, if you purchased PetSmart merchandise with a debit card, you will receive a cash refund.
You must have the same card used to make the purchase to be eligible for a refund, otherwise, you will be issued a Merchandise Return Card.
How does PetSmart handle returned items?
PetSmart often processes returned items because they are no longer safe to sell.
This is important to understand because many used products can end up negatively affecting your pet’s health.
To learn more about PetSmart policies, you can also review our articles on PetSmart Dog Food Return Policy, PetSmart Coupon Policy, and PetSmart Exchange Policy.
in conclusion
PetSmart allows you to return a variety of their products including live animals, open food, and more.
It is recommended that you provide the original method of payment, receipt or similar proof of purchase, identification and product in order to return items to PetSmart.
You will receive a PetSmart refund to the original payment method used for the purchase.
If you do not have a payment method or your receipt is lost, you may have received a PetSmart Merchandise Card.
