Popeyes Complaints (How to Make, Common Complaints + More)
Popeyes has more than 3,500 locations in 46 US states and 30 countries around the world. In the US alone, it has more than 2,500 locations. Over the course of a year, those customers exceeded one million.
The volume of complaints generated by all these people must have been enormous. How does Popeyes deal with all these problems? Well, come and see what I found!
How does Popeye get complaints in 2022?
Customers wishing to file a complaint with Popeye can make an in-store complaint, call and contact customer service through the Popeye website or through Popeye social media accounts in 2022. Consumer protection agencies and review sites are other options for complaints. Common complaints at Popeyes include staff service, food quality and issues related to refunds.
If you want to know how to make a complaint to Popeyes, what types of complaints you can make and how Popeyes handles your complaint, stay tuned!
How to file a complaint with Popeye?
Complaints can be made in any of the following ways:
in location
If the incident was caused in whole or in part by an in-restaurant transaction, customers can complain on the spot.
For example, if you ordered online and found your order was inaccurate or the staff was rude when you picked it up, you can complain to the restaurant staff.
Telephone
Call Popeyes Customer Service Toll Free (877) 767 3937. This service is available 24 hours a week.
A real person will answer your call, but you may wait up to 7 minutes. Usually no more than three minutes.
For faster live support, press 8. You cannot request a call back to this facility.
Have all the relevant details about your transactions, orders and complaints ready so you don’t have to hang up to find them.
Popeye’s Contact Page
You can use the Contact Us page to initiate a complaint or escalate a complaint that you are not satisfied with.
If you have an account, the digital assistant will ask you to log into your account. Otherwise, do it as a guest.
There are handy and detailed tips along the way. Select each option that defines your problem.
social media
You may file a complaint on Popeyes social media accounts as a comment or direct message on any of its posts.
If you file a complaint in the form of a comment, the account administrator will get back to you and direct you to the appropriate place to file your complaint.
headquarter
Some complaints are best brought to company headquarters.
For example, communications regarding prosecutions and legal claims are best sent directly to corporate headquarters.
Who are the contacts for Popeyes complaints?
Here are Popeye’s customer service contacts:
Company Office Headquarters Address:
Popeye Louisiana Kitchen Company
400 Perimeter Center Terrace, Suite 1000
Atlanta, Georgia 30346
U.S.
What are the common complaints against Popeye?
Most complaints about Popeyes customer service revolve around food quality issues, treatment of employees by superiors, service quality and order accuracy.
Regarding the quality of Popeye’s food, some customers have accused the restaurant of serving them undercooked, too moist or overcooked chicken.
Others claimed that some places handled food in unsanitary conditions and that food poisoning had occurred.
Customers also complained that Popeyes had problems fulfilling orders accurately.
Sometimes restaurants pack less items than ordered, the wrong combination, or even leave something out altogether.
When this happens, getting a refund is a daunting process.
Popeyes’ service was underserved, with drive-thru customers complaining of wait times of up to 45 minutes, sometimes ending up with no service because there was no merchandise.
Some locations are understaffed, with staff stressing that inaccurate orders and impatience are common.
Clients have raised complaints about how supervisors sometimes handle their subordinates.
Where else can Popeyes customers complain?
The following are alternative platforms for Popeyes customers to lodge complaints against restaurants:
review site
Some review sites, such as the Better Business Bureau and Do Not Pay, receive and process complaints on behalf of their users.
Users make complaints on the review site, which forwards the complaint to Popeye, regularly checking to see if it has been resolved. The site then rates Popeyes.
Each company has been positively reviewed and will work to resolve these complaints.
Negative reviews on other sites constitute negative news, and companies like Popeyes will work hard to make sure they don’t get out of hand.
consumer protection agency
Customers can submit their grievances to agencies that regulate business relationships with consumers at the local, state or federal level.
Issues such as the sanitary conditions in which food is prepared are best reported to the local health supervisory authority.
There are national institutions to protect consumer rights. Try to find out which one is in your state and escalate your complaint there.
At the federal level, consumers have recourse to the Federal Trade Commission to address any unconscionable conduct by Popeyes.
To learn more, you can also read our posts on Popeyes Competitors, Popeyes Headquarters and Popeyes Hiring Process.
in conclusion
Popeyes offers its customers a number of complaint channels, most of which operate 24/7. They can choose to call or contact customer service online via social media or the company website.
People who are dissatisfied with the internal complaint resolution process can lodge a complaint with a consumer protection agency or review website.
