Sephora JCPenney Return Policy (all you need to know)
Sephora has stores in JCPenney, Kohl’s and independent stores. Usually, Sephora stores have different policies depending on the location.
So if you’re wondering what Sephora JCPenney’s return policy is, keep reading for all the factual details!
What is Sephora JCPenney’s return policy?
Sephora JCPenney’s Return Policy allows any customer who is dissatisfied with a product purchased or gifted by Sephora JCPenney to return them in new or used condition for a refund or exchange (within 60 days of purchase). All returns are subject to confirmation and approval at the discretion of Sephora JCPenney in 2022.
If you want to learn more about what can and cannot be returned to Sephora JCPenney, if you can return your purchased Sephora products to Sephora JCPenney, and more, read on!
What can’t be returned at Sephora within JCPenney?
The following items cannot be returned to JCP Sephora:
- gift card
- monogram project
- change item
- body part piercing
- pierced ear set
Can I return in-store Sephora to JCP Sephora?
You can return in-store purchases to JCP Sephora.
However, even if you have the original Sephora receipt as proof of purchase, your return will be marked as an unreceived return at JCP.
Since Sephora and Sephora Inside JCPenney are two different entities and subject to work policies, your returns from Sephora will be silently tracked by a third party.
While the return may be successful, it may take longer than if you return it at a Sephora stand-alone store.
Therefore, it is recommended that you send your returns to the exact store where you purchased them for a smooth return.
What is the Sephora JCPenney store return time?
You can return to Sephora Inside JCPenney Monday-Saturday 11:00AM-7:00PM to Sunday 11:00AM-6:00PM.
Can I return my JCP.com purchases to Sephora JCPenney?
Items purchased on JCP.com are eligible for returns with receipt within 60 days of the original purchase date. Refunds will be issued to the original form of payment or a JCPenney gift card.
If you purchased with PayPal, refunds will be made in cash when you show up in-store, or by check to the customer’s billing address in the absence of the customer.
Likewise, when you return your order to Sephora JCPenney, please ensure that the original receipt for your jcp.com order includes the following:
- Receipt received during in-store pickup
- order confirmation email
- Order details from your shopping history (if logged into your JCP account)
Items sold exclusively on JCP.com may have certain exceptions and manufacturer’s warranties may apply in some cases.
Additionally, shipping and handling charges are non-refundable unless the following conditions are met:
- The delivered item is the wrong item.
- Item is damaged.
- The product is defective or shipped to a location other than the shipping address you provided when ordering.
Sephora monitors return activity for abuse and reserves the right to limit Sephora returns or exchanges within JCPenney under any circumstances.
What methods can I use to return my Sephora JCP online order?
You can return your Sephora JCPenney online order using the following two methods:
- Inside the JCPenney store: Take your order to one of the JCPenney stores. This is the fastest way to return most items for a refund or store credit.
- Return online by mail: Just log into your account and select the order that contains the item you want to return.
Click the “Start Return” button and follow the prompts to begin the return process.
However, if you do not have a JCPenney account, please visit the JCPenney website to review your order and initiate returns.
Please note that a flat return fee of $8 will be deducted from your refund amount throughout the return process.
After that, your account will be credited within 4 weeks, depending on shipping and processing time.
How long does it take for a Sephora JCP refund to appear on the credit/debit card?
It typically takes 7 to 10 days for the item to be posted to your account from the date of receipt, but may take longer depending on your financial institution’s regulations.
Can I return items to Sephora JCPenney without a receipt?
Returns without a receipt may qualify for a JCPenney Merchandise Return Certificate at the item’s lowest selling price within the last 45 days.
Additionally, to qualify for a JCPenney merchandise return certificate, Sephora JCP accepts any of the following U.S. documents:
- ID cards for Rica, Canada, and Mexico driver’s licenses; US state ID cards; Puerto Rico ID cards; Canadian provincial ID cards; US military ID cards.
- S. Laser Visa; Passport; Matriculation Consular Card; Puerto Rican Voter ID Card and Mexican Voter Registration Card.
- Valid photo identification.
The Sephora JCPenney corporate database protects information from IDs to monitor the number of unreceived returns.
In addition, the above data can also help prohibit returns in the future if Sephora JCP suspects that there are excessive unreceived returns.
Please note that the presence of the above documentation does not guarantee a return as JCPenney reserves the right to restrict returns or exchanges.
To learn more, you can also read our posts on Sephora’s return policy after 60 days, Sephora’s no-box return policy, and Sephora’s no-receipt policy.
in conclusion
Sephora JCPenney’s return policy allows buyers to return purchases within 60 days and provide a receipt of purchase. However, the company charges a flat fee of $8 for returns and does not reimburse customers for previously incurred shipping costs.
