Uber Eats refund policy (bad food, late deliveries, bad drivers, etc.)
People who use Uber Eats do so because it provides convenience by letting them pick up meals from their favorite restaurants and have them delivered to their location.
Sometimes, something in the process crashes and customers may want their money back. In these cases, it is imperative to understand the Uber Eats refund policy I see below!
2022 Uber Eats Refund Policy
Uber Eats has a very strict refund policy and very few people will successfully get your money back in 2022. In many cases, Uber Eats will deny your refund request if more than 48 hours have passed since you placed your order. Uber Eats often offers discounts for many disputes.
Read on to learn everything you need to know about Uber Eats’ refund policy, including how to request a refund, where to get a refund, and more!
How long does it take for an Uber Eats refund?
The time it takes to get a refund from Uber Eats varies from case to case, as it can be instant, but it can also take weeks.
Additionally, I’ve found that companies have extended the time frame within which refunds should be issued, as well as a number of other cases where previously approved refunds were later denied.
How to get a refund from Uber Eats
To get a refund from Uber Eats, you must contact customer support and explain why you want a refund.
Currently, the best way to contact Uber Eats customer support is through the app, as email and phone numbers don’t work.
However, if these avenues don’t work for you, you can try contacting your credit card company and dispute the charge.
Are there any refund restrictions on Uber Eats?
Uber Eats has restrictions on refunds, and if you request more than allowed, you may lose your account.
Based on our research, Uber Eats limits the number of times you can get refunds to two per month.
In addition to that, there is a lifetime limit (20) on how much refunds you can get from Uber Eats.
When you exceed these limits, you will be denied refunds and will be responsible for any issues with your order.
Additionally, if Uber Eats determines that you have requested an excessive number of refunds, your account may be suspended for suspected fraud.
Will Uber Eats give a full refund?
Uber Eats offers full refunds, but not always.
For example, if you receive an incomplete order or some items are missing, Uber Eats may only refund the value of the missing items.
So if you don’t get anything, like canceling an order right after placing it, you’re more likely to get a full refund.
Will Uber Eats refund bad food?
In most cases, Uber Eats doesn’t offer refunds for low-quality food. That is, you can only report the restaurant to the company and it will decide what to do.
Additionally, if several people report bad food at the restaurant, Uber Eats could issue a warning to the business or remove it from the platform.
Will Uber Eats refund bad drivers?
Uber Eats doesn’t refund bad drivers; you can only give negative reviews in the form of disapproval.
With this, Uber Eats drivers need to maintain a steady level of satisfaction, so if they get a low score from multiple negative reviews, they will be warned before they are eventually deactivated.
Can I get a refund if Uber Eats is late?
If Uber Eats is late, you can get a refund, but the order must be delivered after the estimated late arrival time in the app has passed.
When this happens, you need to report it to customer support immediately as you are not eligible for a refund 48 hours after placing your order.
Can you get a refund if the food you got from Uber Eats was cold?
If your food from Uber Eats is cold, you won’t be able to get a refund. Instead, you can only give the driver a negative rating in the form of dissatisfaction.
Can you get a refund if you cancel Uber Eats?
If you cancel your Uber Eats, you can get a refund, but only if you cancel within five minutes of placing your order.
Beyond this point, the order is considered in progress and you will not receive a refund if you cancel.
Also, depending on the status of your order, the food is either left in the restaurant or handed over to the driver, you still have to pay.
Do Uber Eats drivers still get paid if you get a refund?
If you get a refund, Uber Eats drivers will still get paid. However, they may be notified if the issue requiring a refund is related to their performance, for example, taking too long.
Who pays for Uber Eats refunds?
In most cases, restaurants pay for Uber Eats refunds, regardless of whose fault it was.
Still, restaurants can challenge refunds if they feel they were being charged for something beyond their control.
In 2019, an Australian consumer protection group asked Uber Eats to address the policy, saying it was unfair.
To learn more, you can also read our posts on Uber Eats order cancellations, DoorDash is cheaper than Uber Eats, and Uber Eats safety.
in conclusion
Uber Eats’ refund policy makes it difficult for customers to get their money back in most cases.
For example, if you cancel your order within five minutes of placing it, you can get a refund from Uber Eats.
Also, if the food arrives late, i.e. it arrives past the latest arrival time, you can get a refund, but you need to report it within 48 hours of placing your order.
