USD General Return Policy [All You Need To Know]
With a wide variety and affordable prices, shoppers have a huge selection of products to choose from when shopping at Dollar General.
But if the customer is not satisfied, how can they return the product? I’ve done the research – here’s everything you need to know!
USD General Return Policy
Dollar General’s return policy states that you have 30 days to return any item purchased in-store or online. When returning an item at a Dollar General store, you will need your receipt of purchase. After returning the item, the customer can get a full refund or receive the refund amount via a gift card.
Wondering how to return an item to Dollar General?
Read on to learn more about Dollar General’s return policy, including return criteria for different stores and how to get a refund without a receipt!
How do I return an item at Dollar General?
Items purchased at Dollar General stores and on the website have a separate return policy.
Therefore, customers who wish to return items they purchased in person must bring them back to the Dollar General store. Staff will process refunds at the register.
To return an item ordered from the Dollar General website, shoppers first need to contact customer service.
They will then receive return instructions and receive a unique return authorization number. From there, they must:
- Pack the item in its original packaging if possible, or use other secure packaging if not possible.
- Include their order number, billing name, and address with the item.
- Ship the item to the address provided by the customer service team.
For more information, please review the online returns information on the Dollar General website. Remember, refunds for online orders cannot be processed in-store and vice versa!
How long does it take for you to return an item to Dollar General?
Dollar General’s website says customers have 30 days to return items purchased online, as long as the item is still in good condition.
But while the return window for online shopping is clear, there’s conflicting information on how long shoppers have to return their purchases from Dollar General stores!
In some cases, there have been reports that customers can return items within 90 days of purchase.
Can you return items to Dollar General without a receipt?
If you would like to receive a full refund on returns at Dollar General, you will need your receipt. Otherwise, Dollar General staff will not be able to issue your refund to the original method of payment.
However, even if you lose your receipt, you can still return the product to a Dollar General store!
If this is the case, you will receive a refund amount via a Dollar General gift card or have the opportunity to exchange the item for another product of equal or lesser value.
Can you return used items to Dollar General?
You may return used products you purchased in-store or online at DollarGeneral.com as long as they are in good working condition.
Preferably, they should still be in their original packaging and must contain all paperwork, parts and accessories.
If you try to return an old item that is no longer available or in its original packaging, you may be denied a refund!
You’re more likely to get a refund for used items in the store, although whether you do so may depend on the discretion of the employee you’re talking to.
How do I return a damaged or defective item to Dollar General?
If an item you ordered from the Dollar General website arrives damaged or defective, you must contact Customer Service within 30 days of delivery.
They can refund you, and may pay for your return shipping. Contact 877-463-1553.
They will need to know the order number and item number of the product, which you can find in the original confirmation email.
Can you return a gift to Dollar General?
Gifts can be returned to Dollar General even if the item wasn’t purchased yourself! However, a store credit will be issued to the original purchaser instead of a full refund.
Are there any items that cannot be returned to Dollar General?
While you can return most purchases made at Dollar General in-store or online, there are some exceptions! For one thing, alcohol can only be returned to the place of purchase, and only if it’s unopened.
Additionally, Dollar General does not accept returns of cigarettes or any other tobacco products, even if they have not been opened. You also cannot get returns on gift cards, prepaid cards, and gift wrap services.
Most other items can be returned as long as they are in good condition and with all original documents, parts and accessories.
To learn more, you can also read Dollar General’s Shoplifting Policy, Does Dollar General Sell Alcohol, and Does Dollar General Sell Gift Cards.
in conclusion
You can return most items purchased at a Dollar General store or online as long as they meet certain conditions. For example, whether used or not, items must be in good condition and, if possible, returned in their original packaging.
When returning an item in store, you will receive a full refund as long as you have your receipt. If you do not have a receipt, you will receive the refund amount on the gift card. For online returns, any shipping charges will be deducted from your total refund amount.
For more information on Dollar General returns, please visit the Returns page on their website. Alternatively, you can call your local store to learn more about their specific return policy.
