Walmart Canada Return Policy [No Receipt, After 90-Days, Open Boxes + More]
The philosophy of Walmart is to offer a wide variety of items at the best prices. Canadians can also enjoy the benefits of Wal-Mart, which has more than 400 stores, 343 of which are supercenters.
If you don’t already know, Walmart Canada has a slightly different policy than its neighbor, the US. So, how does Walmart Canada’s returns policy affect you? I have all the answers here!
Walmart Canada Return Policy
Walmart Canada will accept returns on most products within 90 days of purchase. If the customer is not satisfied with the item. Walmart Canada will issue a full refund if receipt and original packaging are provided. If no receipt is provided, an exchange or store credit may be offered.
Read on to find out the answers to all your questions about Walmart Canada’s return policy!
Do I need a receipt to return an item at Walmart Canada?
Yes, beginning June 2020, customers will need a receipt to process returns at Walmart Canada. Returns without proof of purchase are at the discretion of the store manager and, if approved, the balance will be credited to the gift card.
Per Walmart Canada policy, customers do not need a receipt when returning Walmart branded items such as Equate, Great Value, Our Finest, Parent’s Choice and Your Fresh Market.
Simply bring the returnable product back in its original packaging for a refund or exchange.
Can I return an item to Walmart Canada after 90 days?
Unfortunately, Walmart Canada will not accept returns for products purchased after the 90-day returns window. However, there are steps you can take to return an item after the 90-day period.
While most of Walmart’s products fall within the 90-day return window, there are a few select products that must be returned within 14 or 30 days.
For example, electronic items such as computers, tablets, printers, cameras, GPS units, game consoles, video games, and prepaid wireless phones must be returned within 14 days. Also, post-contract handsets should be returned within 15 days.
Additionally, items such as TVs, sound systems, headphones, products with flammable parts, mattresses, breast pumps, GPS drones, outdoor power equipment, and Walmart Vision Center products must be returned within 30 days.
Third-party sellers must allow at least 30 days from the date of delivery to allow customers to return unwanted products other than electronics listed in the Walmart Canada Return Policy.
Can I return an unboxed product to Walmart Canada?
Yes, Walmart Canada will accept most opened items for return. Ideally, the product must be packed in its original packaging with other accessories to receive a full refund.
However, Walmart Canada will no Return opened items such as video games, portable video players, CDs, headphones, movies, software products, ink cartridges, disposable contact lenses, air mattresses, breast pumps, and GPS-enabled drones.
Personal care items, including feminine care, hand and foot care, incontinence, massage products, men’s grooming, oral care and women’s hair removal, must remain enclosed to be returned.
Which items cannot be returned to Walmart Canada?
Walmart Canada lists the following products that cannot be returned under any circumstances:
- prescription
- gift card
- fireworks
- digital download
- earrings
- any type of underwear
- Swimwear without hygiene stickers
- sexual health program
- family planning products
For products such as alcohol, Walmart Canada only allows beer, wine and spirits to be returned to the exact store where they were purchased when recalled due to quality issues.
Additionally, for larger items, Walmart Canada does not allow in-store returns of items weighing more than 100 pounds, such as full-size mattresses and large appliances. You will need to contact Customer Service to arrange pickup for the return.
Can I return a damaged item to Walmart Canada?
Walmart Canada will provide full refunds for items that are defective or damaged during shipping. If you have caused significant damage to the product, your return request may be denied.
Can I return an item at Walmart Canada?
Yes, Walmart Canada will return groceries. There are no time limits on food, bakery, deli, meat or seafood, according to the company.
Customers need to create a Walmart account if they want to receive a refund after an online grocery order.
If you have concerns about the freshness of food ordered online, you will need to submit a refund request online.
How do I make an in-store return at Walmart Canada?
Customer satisfaction is at the heart of Walmart Canada. Therefore, the company allows all customers to request returns in-store. Make sure you return the item within 90 days of receipt or purchase.
Simply go to the Customer Service Desk located at the front of the store to process your request.
Remember to bring your receipt or order number for all non-Walmart branded products and, if applicable, the debit/credit card you paid with.
Depending on your financial service provider, it takes 3-5 days for a refund to appear in your bank account after you request it.
How do I return an online item at Walmart Canada?
Items sold and shipped by Walmart.ca can be returned by mail in-store and online. Returning heavy items is easier with a mail service; just log into your account to get started.
Open the Manage Orders tab and select the item you want to return. Products from different orders must be handled separately.
Print your free shipping label and drop off your package at a local Canada Post mailbox. Larger items are usually eligible for a call tag, which means the carrier picks up the return from your home.
Will Walmart Canada return items I purchased with a Walmart Gift Card?
Yes, gift card purchases will be reloaded on the same gift card and Walmart Canada recommends that customers continue to use the gift card until they are fully satisfied with their purchase.
Walmart Canada will not provide cash or credit card refunds if you lose your receipt and cannot present proof of purchase. However, the store manager may offer you an exchange or store credit.
Can I return an item from Walmart Marketplace at Walmart Canada?
Yes, customers can generally return items sold in-store by third-party merchants that retail for $150 (CAD) and less. For products worth more than $150 CAD, you will need to contact a third-party seller.
Alternatively, you can return the product directly to the third-party seller. Go to the order details on your Walmart account.
Simply select the item you would like to return with a brief description of your reason and press submit! Also note that customers may be required to pay for return shipping themselves.
What is Walmart Canada’s return policy for children’s clothing?
To the relief of parents, Walmart Canada is guaranteeing returns of children’s clothing upon presentation of a receipt.
Customers are entitled to exchange children’s clothing and footwear if worn out before the child grows up. If necessary, you will receive the exact same item in a more suitable size.
Can I return an item from Walmart Canada to Walmart US?
Yes, Walmart US can process returns on select items from Walmart Canada, provided they are in stock and you have your receipt in hand.
However, Walmart cannot guarantee that you will receive a refund for the exact amount you paid for changing currency.
Contact customer service before your trip to avoid disappointment. Otherwise, your best bet is to head to your local Canadian Walmart before your trip.
When can I return an item at Walmart Canada?
Customers are welcome to request returns at any time during business hours, which vary by store.
Generally, Walmart Canada stores are open between 7:00 am and 8:00 am and close anytime between 7:30 pm and 11:00 pm, and items can be returned during these hours. Use your zip code to find local store hours.
Conclusion: What is Walmart Canada’s returns policy?
Customers typically have 90 days from the delivery date or purchase date to return an item for a refund or replacement. You will need your receipt and any credit/debit card with which you originally paid. Electronics must be returned within 14 days and selected household items must be returned within 30 days. Process in-store, online and free mail returns.
