Walmart Mattress Return Policy [All You Need To Know]
Walmart sells just about every product imaginable, including many types of mattresses such as air mattresses, memory foam mattresses, and more!
So if you’ve recently purchased a mattress from Walmart, you might be wondering what their policy is on these items. Here’s everything you need to know!
Walmart Mattress Return Policy
Walmart will accept mattress returns within 90 days of purchase, as long as the mattress is in its original packaging and unopened. Customers can get a full refund or store credit if a receipt is provided. Unfortunately Walmart does not accept returns of used mattresses as it is not hygienic to touch and resell.
To learn more about why Walmart won’t return used mattresses, how you can still get your return, and what to do if you lose your receipt, keep reading!
Can I return an opened mattress to Walmart?
In almost all cases, Walmart will not accept returns of mattresses that have been removed from their original packaging (even if they have not been used).
This is mainly because it is not uncommon for customers to return unsanitary untouchable mattresses, or customers to take advantage of the return policy.
However, in some cases, even after opening and using a mattress, you can still return it to Walmart. These usually include:
- Defective, loose springs, or uneven mattresses
- mattress with bad smell
If your mattress falls into either of these categories, you may be eligible for an exchange or store credit. To begin the returns process, you can contact help@walmart.com or visit your local Walmart.
Can I return a mattress to Walmart without a receipt?
In general, it’s a good idea to keep receipts for oversized items in case you find out you have to return them.
Walmart expects mattress returns to come with a receipt, but they may, at their discretion, wish to make an exception and accept mattress returns without a receipt.
If you are making a return without a receipt, you should bring your original form of payment (photo ID) to match the product you originally purchased.
Walmart stores will only allow approximately 3 no-receipt returns within a 90-day period (or you may receive a Walmart return request), and any no-receipt returns over $25 in value will not be refunded, only exchanged.
Also, in some cases, you can return items to Walmart after 90 days.
Can you return an air mattress to Walmart?
Yes, you can return an air mattress to Walmart, provided you have the original proof of purchase and the product is still in reasonable condition. Unlike regular mattresses, air mattresses can actually be returned with the box unpacked.
Much like other Walmart products, you can return air mattresses without a receipt.
But this should be done with caution, because Walmart keeps track of how many returns you make without a receipt, and if you abuse this system, it may limit all future returns you attempt.
Can Walmart Refuse Mattress Returns?
If you meet most of the requirements for a mattress return, most Walmart stores will be more than happy to accommodate your request.
However, if you don’t meet certain criteria, Walmart stores reserve all the rights to refuse your return if they choose.
If this happens, don’t make a fuss and accept the loss. You can still visit another Walmart store, they might be willing to do the same.
Do you have to go back to the same Walmart?
No, Walmart returns can be processed at any location in the United States because the purchase history is consistent across the company.
If your local Walmart store is closed, you can go to the nearest location and request a return there.
If you plan to return an item at another Walmart store, you should keep your receipt with you to make the experience as easy and efficient as possible for you and the associate.
For more information, also see my guide on products that Walmart will not return under any circumstances.
in conclusion
Walmart does allow customers to return mattress purchases. However, they must be returned in unopened and salable condition. This way Walmart can ensure the hygiene of the products they put on their shelves. Walmart customers have 90 days to return a researched mattress.
