Walmart Phone Return Policy (Contract, Postpaid, iPhone, etc.)
Almost 70% of the world’s population owns a mobile phone, and these devices keep getting better and capable of doing some pretty amazing things!
Since Walmart stocks its customers with the latest cell phones in its stores, you might be wondering what kind of return policy the retail giant has in place.
Well, search no more! Here’s Every Important Details About Walmart’s Phone Return Policy!
Walmart Mobile Phone Return Policy
Walmart’s phone return policy allows prepaid phones to be returned within the first 14 days of purchase. All phones must be returned in their original condition, including packaging, accessories and receipt. Additionally, postpaid contract phones are eligible for returns for up to 30 days.
To learn all the details about Walmart’s online and in-store phone return policies, keep reading!
What you should know when returning your phone to Walmart
Prepaid phones can be returned within up to 14 days, however all calling cards, call logs and PINs are non-refundable and not eligible for return.
Returns for contract phones are a bit more complicated. You have 30 days from the date of purchase to return the phone, but the phone must meet some requirements to be eligible.
- Original receipt (required for both prepaid and postpaid calls)
- original packaging
- Accessories (chargers, earphones, protective screens)
- Perfect condition (no cracks, hardware damage, chipped parts, liquid damage)
Walmart will not accept returns if the phone does not contain the above items. Walmart does allow some items to be returned without a receipt, but cell phones don’t fall into that category.
Also, if your phone arrives in a different condition than when you purchased it, we will not accept your phone unless you have purchased the Walmart Protection Plan.
How long do you have to return your phone at Walmart?
Walmart has a pretty strict policy when it comes to phone returns. Within 14 days of the original purchase date or delivery date, you only have 14 days to return the phone at Walmart.
To get a refund, Walmart requires the phone to be in its original, undamaged condition.
However, there is a policy in place if your phone is damaged or opened out of the box.
Can you return a broken phone at Walmart?
Phones that are damaged or not in original condition are not eligible for return at Walmart.
However, if you purchase the Walmart Protection Plan, you can get your money back if your phone gets water damaged or has a cracked screen.
If the phone you ordered online arrives damaged or defective, Walmart will process your return within 14 days.
The only catch is that all phones purchased online must be returned by mail, not in-store.
Can you return an opened phone at Walmart?
While Walmart generally accepts returns on products like TVs or toys that are turned on, the policy is different for cell phones.
When returning an unlocked, used, or out-of-the-box phone, you can only exchange it for the same (or similar) model.
Opened and used phones are on Walmart’s “Exchange Items Only” listing.
Can you return an iPhone at Walmart?
If you buy an iPhone at Walmart, the return policy is the same as other phones Walmart sells.
As with other models, be sure to bring the Apple iPhone box, charger adapter, data cable, and manual.
Can you return a prepaid phone at Walmart?
Yes, you can return prepaid and contract phones at Walmart as long as the return is done within 14 days of the original purchase.
However, contract phones (also known as postpaid phones), prepaid calling cards, and SIM cards have different return policies.
For example, a contract call may include specific restrictions in the contract that affect the returns process.
Additionally, Walmart does not accept returns, refunds, or exchanges for SIM cards and prepaid calling cards.
Can you return a phone at Walmart without a receipt?
Walmart’s return policy for most of its products requires customers to purchase the item with or without a receipt within 90 days.
However, if you return your phone at Walmart, you must have a receipt for a successful return or refund.
If you don’t have a receipt, Walmart can look up items you purchased with a debit or credit card, or items you ordered online.
However, Walmart associates have the right to refuse your return if they cannot find a record of your purchase.
Also, be sure to bring a valid government-issued photo ID when returning your phone at Walmart.
How do you return a phone purchased from Walmart?
Whether you bought your phone online or in a store, the phone return policy is simple.
However, it should be noted that the return process of the two purchase methods is slightly different.
online
If you bought the phone online from Walmart, you can’t return it in-store. Instead, you have to send it back to Walmart by mail.
First, browse the returns menu on the Walmart website, enter your email and order number, or log in if you already have an account. Click “Purchase History” and select the item you want to return.
Then, click “Start Return” next to the item. This option allows you to print out a free return label.
In stock
If you purchased your phone at a Walmart store, you can return it at the customer service desk during normal store hours.
For online and in-store returns, you must bring all original packaging and accessories. Otherwise, Walmart has the right to refuse your return.
How do I get a refund for returning my phone at Walmart?
After your phone return is accepted, Walmart will refund you immediately if you don’t want to exchange another phone.
When a chargeback is involved, Walmart will send your refund back to the original payment form.
For example, if you purchased your phone with a debit or credit card, you can choose to have the original amount restored to your card or in the form of a Walmart gift card.
If you bought the phone with a check, Walmart will refund it to you in cash.
What phones does Walmart sell?
Walmart sells a wide range of cell phones from top US brands. Plus, you can buy new or refurbished phones from Walmart.
Some of the phone brands that Walmart offers include:
To learn more about Walmart’s return policy, you can also read our related posts on Walmart’s iPad return policy, Walmart’s Apple Watch return policy, and Walmart’s 90-day return policy.
in conclusion
Walmart accepts returns for phones within 14 days of the original purchase date or delivery date, whether you bought the phone online or in-store.
For Walmart to accept your phone return, you must bring all original packaging and accessories, and the phone must be in undamaged condition.
