Walmart Vision Center Return Policy (Lenses, Glasses, Contact Lenses, etc.)
Walmart’s in-store vision centers are an excellent place for customers to receive eye exams, prescription eyeglasses, contact lenses, and various forms of optical support.
But before you make a purchase at one of Walmart’s Vision Centers, you might be wondering if you can return an item if it doesn’t fit you. Here’s what I found!
Walmart Vision Center Return Policy
Customers can return eyeglasses and frames to Walmart Vision Centers within 60 days, and unopened contact lenses within 30 days. Additionally, customers should bring the original receipt, government-issued ID, and original method of payment when returning any item to a Walmart Vision Center.
If you want to learn more about returning eyeglasses and lenses to Walmart, what is the allowable time frame for returning these products, and more, keep reading!
Can you return glasses to Walmart?
If purchased in-store, Walmart’s line of prescription glasses, reading glasses, computer glasses and blue light blocking glasses can be returned to in-store vision centers within 60 days of purchase.
If the optician changes your prescription within 60 days of your inspection, you are entitled to a replacement at Walmart.
Also, glasses purchased online can be returned in-store or by mail within slightly different time frames (see below for details).
Can you return contact lenses to Walmart?
You may return contacts to Walmart Vision Center in accordance with their official contact return policy.
Under this policy, all unopened lenses come with a 30-day money-back guarantee.
Walmart sells contacts from various brands, such as Acuvue, Air Optix, Dailies, Bausch + Lomb, and more, all covered by the 30-day money-back guarantee Walmart offers.
In addition to this, Walmart also allows you to return opened contact lenses within 365 days (1 year) of purchase or shipment if you are not satisfied with the product or if it is damaged/teared.
However, several brands such as Johnson & Johnson, Bausch + Lomb, and Alcon have different return policies, so if you want to return contact lenses to them, you should follow those individual instructions.
You will receive a full refund if you return the unopened, undamaged and unused contacts with the original receipt.
Also, if the manufacturer allows the defect, you can replace the defective contacts with the same style.
When can you return Vision Center products to Walmart?
There is a 60-day return period on prescription eyeglasses and frames purchased in the Vision Center store, and a 30-day money-back guarantee on unopened purchases of contact lenses.
Plus, most brands of opened contact lenses can be returned within 365 days of the original purchase date, whether purchased in-store or online.
Vision Center products available online are sold by third-party merchants and therefore may have different time frames, so you should follow this link for exceptions.
Therefore, it is recommended that you review the “Return Policy” tab under pricing information on any product page to determine how soon you must return that particular item.
How do you return Vision Center products to Walmart stores?
Prescription glasses, frames, lenses and contact lenses purchased in-store and online may be returned at your local Walmart Vision Center.
Depending on your store, returns may be processed at the Vision Center or at the Customer Service Desk, so you should ask store associates about the process when you arrive.
Ask the Vision Center (or Customer Service Desk) employee to return your item, provide the original receipt or online invoice, and a valid government-issued photo ID for verification.
In order for your return to be accepted, please ensure that all listed products are returned in their original condition, without scratches or damage.
However, if you receive defective glasses, frames, lenses, or contact lenses from the manufacturer, Walmart will still honor the return and provide you with an exchange or a full refund.
Once the return is approved, the refund will begin immediately via the same payment method you used for the purchase.
Cash refunds or exchanges are issued on the spot, while credit card refunds can take up to 10 days to arrive. Please note that you should bring the card used for payment with you when returning the item.
How do you return a Walmart Vision Center product by mail?
If you purchased eyeglasses or contact lenses online from Walmart Vision Center, you can return them by mail by following these steps:
- Log in to your Walmart.com account to view order history
- Press “Start Return” to initiate the return and select the Vision Center product you would like to return
- Follow the prompts to choose a return or exchange (if available)
- Select “Return by Mail” as your method of choice and submit the form
- Apply the provided printable free shipping label to the securely packaged product
- Make sure the item has all original features and drop it off at a nearby USPS or FedEx location
Once Walmart receives your package, it will inspect the item and refund the original cost of the item via the payment method you used to purchase it.
What is the Walmart Vision Center Warranty?
Walmart offers a warranty on glasses purchased directly from Walmart Vision Centers that includes the following:
- 60-day satisfaction guarantee, allowing you to return or exchange within 60 days of purchase
- 12-month replacement guarantee, allowing you to get a new pair of glasses within 1 year of purchase
- Lifetime free cleaning and adjustment of your glasses
You can use Walmart’s Vision Center Finder to visit a vision center near you, or call the store and speak to an employee to file a claim yourself.
Vision Center associates will be in-store to process your claim and provide necessary services. Be sure to bring your receipt to claim warranty eligibility.
If you want to know more about Wal-Mart’s services, you can also check our Wal-Mart vision center prices, whether Wal-Mart repairs glasses, how long it takes for Wal-Mart glasses and other related posts.
in conclusion
Customers must return most eyeglasses purchased at Walmart Vision Centers within 60 days and unopened contact lenses within 30 days for a full refund.
Online purchases allow returns within 30-90 days, depending on the brand you purchased. If the optician changes your prescription within 60 days, you can get a refund or exchange.
Glasses and contact lenses must be returned in their original condition unless defective. You will have 365 days to return opened and defective contact lenses to Walmart.
