Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
Similarly, How long do you have to return Verizon phone? You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you’ll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
What is the FIOS ONT box? ONT stands for “Optical Network Terminal” (ONT). It’s that bulky box the Verizon technician installs for FiOS Internet, TV, and phone. This device takes the fiber optic signals coming from the Verizon backbone and translates them for use with devices in your house.
Besides, Do you have to return FIOS ONT?
You are not responsible to return the ONT or power supply. Leave those in place for the next people. You have to return the router (if it is rented not owned) and any TV set top boxes. Not cable cards.
Do you have to return Verizon remote?
Any old remotes that you may have do not need to be returned. You can go ahead and discard the old remote.
How do I return something to Verizon? To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.
How do I return my iPhone to Verizon?
- 1 Make sure your old phone is working. Your old iPhone has to be in good working order for you to get your trade-in credit. …
- 2 Save your stuff. …
- 3 Turn off Find My iPhone. …
- 4 Reset your old phone. …
- 5 Turn it off. …
- 6 Pack it up. …
- 7 Mail it in within 15 days.
Can I leave Verizon if I still owe on my phone? NOTE: If there is an outstanding Device Payment Agreement, you can pay off the remaining balance of your device on our Pay off your device page or it will appear on your next bill after the cancellation.
Where is the ONT box located?
An Optical Network Terminal, or ONT, is a unit typically located on the side of your house or in your garage. An ONT converts the signals from fiber optic light into copper and electric signals. ONTs have a power supply connected to an external battery backup enclosure.
How do I open my Verizon ONT box? The door is where it says ONT 314 and Verizon. On mine, I can just grip the edge of the lower right and corner of the door, under the lights and buttons where it says SOHO, and pull the door open.
Where does Fios install ONT?
The ONT is installed with Fios service on either the outside or inside of your home (garage, basement, closet, etc). The Verizon Fios network must be able to communicate with your ONT at all times.
How do I cancel my Verizon fiber optic cable?
How do I get a new Verizon cable box?
If you are an active Verizon Fios TV – Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800. VERIZON (1.800. 837.4966).
How do I call Verizon?
If you have questions or need additional help, please call 1-800 Verizon (1-800-837-4966).
How do I get a new Verizon set top box? If you are an active Verizon Fios TV – Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800. VERIZON (1.800. 837.4966).
How do I get a new Verizon cable box? Re: Ordering an additional STB box online? The Option is available on the Main Overview Screen when you logon to MyVerizon. From there select TV and there will be an option to add/return equipment.
Can I return my iPhone if I opened it?
iPhone/iPad return policy
If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a contract phone? You have the right to cancel a service contract whenever you like. However, you will pay a penalty for contract cancellation. This penalty varies by the operator but is usually a percentage of the monthly bill multiplied by the number of months left in the contract.
How do I return my old iPhone?
How do you send a phone in the mail? How to Pack and Ship a Cell Phone (FedEx, UPS & USPS)
- Choose a Box or Padded Envelope. To start, choose a sturdy box or padded envelope to ship with. …
- Safely Package Phones. For protecting the phone itself, bubble wrap is the best option. …
- Choose a Shipping Carrier. …
- Affix Postage and Ship Your Package.
Can I exchange my iPhone?
If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check if a product is in stock by visiting apple.com and then seeing if it’s available for pickup at a store nearby.
Can I go back to Verizon if I owe them money? If you’ve got an outstanding balance with your current carrier, there’s good news: you can absolutely still switch phone companies. However, you’ll need to settle your balance before you do so. Typically, that means paying a final bill.
What happens if I dont pay Verizon?
Late fee charges are charged at the rate of 1.5% of the balance that wasn’t paid by the due date or $5 (whichever is greater) or as permitted by law. For example, if your unpaid balance is $50, each month until you’re current, a late fee of $5 is charged to your bill (since 1.5% of $50 is less than $5).
What time of day does Verizon shut off service? After we receive your payment in full for services provided by other companies, we will unblock them. You will be charged a fee to restore or unblock your service. When service can be turned off for non-payment We turn off service only between 8 AM and 7:30 PM, Monday— Thursday, and between 8 AM and 3 PM on Friday.
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