What if DoorDash can’t find the driver?
DoorDash is a free downloadable app compatible with Android and iOS devices. The app works like any other food delivery service: when you open the app, DoorDash will show you local restaurants near your location or delivery address.
You can order food anywhere without spending too much effort cooking.However, one problem is what happens if doordash can’t find a driver. In the following article, we will give you the answer.
Why is no one picking up my Doordash order?
First, you need to know some reasons why any of DoorDash’s drivers will pick up your order and deliver it to you.
No Dashers are interested in the order
The main reason for this problem is that you are not paying them enough or paying too little.According to DoorDash, the minimum cost must be between $2 to $3 for each contractor.
If you’re ordering food late at night or far away, the money may be worthless to Dashers.The best calculation for tipping may be 15% to 20% your bill.
In some cases, the restaurant where you ordered the food is difficult to reach, such as in heavy traffic or a long distance. So no one wants to serve you food because it’s a waste of their time. They make money for each delivery, not hours.
No Dashers available
In some cases, the reason is that there are no dashers available for your order. They may be busy with other deliveries, especially during lunchtime, midnight and rush hour. It’s best to keep these times in mind to avoid running into this problem.
What if Doordash can’t find a driver?
If DoorDash cannot find a driver 30 minutes after you place an order, the order will be automatically cancelled. The same thing happens if no driver wants to deliver food to you. After that, you will receive all or part of your payment for this bill.
When you order food on the DoorDash app and the driver refuses to deliver, your order will also be void. You will receive an email from Doorrash apologizing for the problem and explaining why the driver cannot deliver your meal. They will also add some refund options for you to choose from.
Many people asked, “Can I pick up my own door panel order?“. The answer is yes. However, the process can be more complicated. You need to select the button to pick up after ordering your food and canceling your previous order. If you do, the restaurant will hold your order and continue preparing the food.
Also, you will need to notify Doordash after picking up your meal, and you will receive a refund for the shipping cost.
What should you do if your Doordash was not taken?
Cancel an order and ask for a refund
In this case, you can contact them to cancel the order and request a refund. However, it also depends on whether your order has been processed.
If your order has not been sent to the restaurant and driver, you can get a full refund. On the other hand, when the restaurant is preparing your order but it has not been delivered, you will only receive a partial refund.
Reorder but include higher tip
As we mentioned above, one of the reasons a driver refuses your order is because the tip is too low. If they deliver more orders, they will get more money, not depending on the hours they work.
So instead of receiving a little money, they waste a lot of time. You can tip them higher, about 15% to 20% of your order total.
self pick up
When your DoorDash order doesn’t have a driver, you can order and collect it yourself. This can be time consuming, but it’s a good solution for this situation.
If you choose to pick up your food, DoorDash will refund all of your delivery fees and driver tips. It will help if you notice that you cancelled the original order and selected the pickup button on the new order.
Contact Doordash Customer Support
Sometimes, when the driver cannot help you in this situation, you need to contact customer service. To contact a customer service assistant, you can call or message them from the phone number on the website or app.
Also, you can send an email or visit the FAQ section on the official Doordash website. If you want to change your order or have delivery issues, you can call customer support. In other cases, like complaining about something, you can email them.
in conclusion
This article gives you the answer”what if doordash can’t find a driver”. You will receive a refund or order a new bill and collect it yourself.
You can also add more tips for the driver, who can then serve you food. In this case, you have many options at your disposal.
