Why doesn’t Amazon return work? (list of potential fixes + FAQ)
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Are you trying to return a product to Amazon but having issues with Amazon returns not working? Do you want to know how to solve the problem?
If so, read on to find out what I found while researching this topic so you can quickly return your order!
Why Amazon returns won’t work in 2022
If Amazon returns don’t work, it’s probably due to Amazon’s server-side issues, which means the site isn’t working and you’ll need to wait for Amazon to fix that in 2022. However, returns may also not work if you try to return an item that is not eligible for return.
Are you looking for an extra fix for Amazon returns not working? Do you have any other questions? Well, keep reading below as I’ll tell you more details of what I found!
What can I do to fix an Amazon return?
If you are unable to return a product on Amazon, consider the following:
1. Non-eligible and non-returnable items
If you’re having issues with Amazon returns not working, it may be because the item is not eligible for returns and you can’t access the returns page.
For example, Amazon has a complete list of non-returnable items, including the following:
- live insects
- groceries
- Opened software
- Kindles more than 30 days after delivery
- Laptops older than 30 days after delivery
- Desktops 30+ days after delivery
- Products containing harmful substances
- specific jewelry items
- online subscription
- gift card
- Products without UPC or serial number
- Prepaid Game Cards
- Personal Care Items (selected items only)
- Health Supplements (Specific Products)
- Products with Shipping Restrictions
Therefore, if your item is listed above, you will not be able to access the Amazon Returns Center and will display “Non-returnable” on the product detail page.
2. Products are from third-party sellers
If you ordered from a third-party seller, Amazon.com will not accept returns and you will not be able to access the Amazon Returns section of the site.
Additionally, each third-party seller has its own return rules, so you’ll need to contact the seller to find out if and how to make a return, and make it through them.
3. You are an international customer and cannot return
Amazon doesn’t allow returns for international customers, so if you purchased an item and live internationally, you won’t be able to return it.
Also, there’s nothing you can do about it, as it’s part of Amazon’s return policy, but you can ask for a refund on the order.
4. Amazon.com shuts down
If Amazon returns don’t work, you may want to check the website that includes the Down Detector to see if Amazon’s website is down or if some part of the website is down.
For example, there may be server issues or other issues that prevent the main Amazon page from loading, but internal pages such as the returns center.
So, to rule out an Amazon problem, check to see if Amazon is down, if it is, then you just have to wait for Amazon to fix the problem.
5. Clear cache
Sometimes cache issues can cause Amazon Returns to not load or work properly, so you’ll need to clear the cache on the device you’re using and try the site again.
However, the process of clearing the cache will depend on the device you’re using, but if you’re using a browser, you can simply go into “History” to start the process.
Next select Check “Cache”, then select the time frame to clear and select “Clear Now”, try reloading the webpage to see if that resolves any issues.
6. Restart your device
Memory delays and other issues can cause problems with your device, which can be the reason why Amazon returns aren’t working, so rebooting your device regularly can prevent errors.
Also, if you’re on a mobile device, restarting your device can clear other errors that might be affecting the Amazon app, so restart and try loading the Amazon returns page again.
What if my Amazon product is not eligible for return but is damaged?
If you ordered an item from Amazon on our list of non-returnable items listed above, you can still request a replacement or a refund if it appears damaged.
Also, if the product arrives defective and unusable, you can also get a refund or a replacement if it’s an item ineligible for return.
You can go into “Your Orders” and click the option to refund or replace the item, but if you don’t see this option listed, you can contact Amazon for further assistance.
Do Amazon returns require original packaging?
Amazon does require that you return items in the original packaging, labels, and other required materials when you return them.
If Amazon does not see the original packaging and materials at the time of the return, Amazon reserves the right to refuse the return and will likely refuse the return!
Will Amazon refuse returns?
Most of the time, Amazon won’t deny a return unless you’re simply experiencing buyer’s remorse, like you ordered something in the wrong color or you don’t like the color.
Also, if you’ve been making excessive returns for months and Amazon suspects you’re trying to defraud the company, you could be banned from the site.
For example, if you return more than 10% of your order, Amazon may reject your return or investigate you further.
Additionally, Amazon may deny returns if there is evidence that you have intentionally damaged the item or misled Amazon about the condition of the item.
However, you will be warned about the number of returns in your account before the return is rejected or banned by Amazon.com.
To learn more, you can also read our posts on Amazon iPhone app not working, Amazon tracking number not working, and Amazon Echo remote not working.
in conclusion
If Amazon returns don’t work, it may be due to an error on Amazon’s servers. Also, you might not be able to load pages due to other reasons like memory issues, so restart your device or clear the cache to fix the problem.
Finally, some items are ineligible for returns after 30 days, including groceries, health supplements, live insects, and electronics, and you won’t be able to access the returns page.
