Why is FedEx Delivery Manager not working? (7 reasons)
FedEx Delivery Manager is a free tool that gives you more control over when, where and how to receive packages delivered to your home. When it works, you can schedule a home delivery, or you can ask to keep the package for a later date.
But when that doesn’t work, there are all kinds of frustrations. So, in this article, we’ll share 7 reasons why FedEx Delivery Manager isn’t working and how to fix it!
Why is FedEx Delivery Manager not working in 2022?
Most FedEx Delivery Manager issues are related to the address you are trying to register in 2022. If you’ve only lived at your current address for a few months, or if the address on your driver’s license doesn’t match, you may have problems with your current address. Problems can also occur if the FedEx verification code is incorrect or expired.
There are many more reasons why you can’t use FedEx Delivery Manager, so be sure to read on to find out why!
1. You have not lived long enough at your current address
If you’ve recently moved to a new location and are in a hurry to address your mailing needs, it can be annoying when FedEx Delivery Manager won’t let you sign up.
Unfortunately, this can happen if you have lived in your residence for less than 3 months.
The delivery manager’s verification will not work if you have lived somewhere for a short period of time.
Some sources even state that the Delivery Manager registration process won’t work if you’ve lived somewhere for less than 1 year and haven’t received any FedEx couriers during that time.
To resolve this issue, try waiting a few months and then re-register. It may also be helpful to receive FedEx deliveries during this time to help you establish residency.
2. Your driver’s license does not match your current address
To get a delivery manager to work, you’ll need to show that your current address matches the address listed on your driver’s license.
If the two addresses do not match, the verification process will not work and you will not be able to register.
Fixing this is easy; just go to the DMV and renew your license.
3. Your address is not in the FedEx database
If you’ve recently moved into a newly built house, you may be having trouble signing up for FedEx Delivery Manager.
This is because FedEx uses a map system to register addresses.
The system is only updated every few years, so new addresses don’t appear right away (and may not appear until years later).
Contacting customer support may help register your address faster, but there may still be a waiting period of several months.
4. Your name is associated with another delivery manager account
Another reason you might not be able to sign up for a Delivery Manager account is that your name is associated with another account at a different address.
This can happen when you create an account in the past and forget about it before moving.
You can try to recover your account using the lost password tool.
Otherwise, you can try to register a new account in the name of someone else living at your address, such as a child or spouse.
5. You entered the wrong code
In order to complete your Delivery Manager registration online, FedEx will send you a code. After you receive the code, you must enter it into the website.
Since this code is used for validation purposes, you will run into problems if you enter the wrong code.
Before doing anything else, check to make sure you entered the correct code.
It may seem silly, but a small typo might be the only thing preventing you from signing up for a Delivery Manager account.
If you’ve double-checked the code and are still having problems with registration, try requesting a new code to see if that resolves the issue.
6. You entered an expired code
Just like entering an incorrect captcha will prevent you from signing up for Delivery Manager, so will entering an expired captcha.
That’s because this code is only valid for 10 minutes. So if you try to enter after this, you will need to apply for a new code.
7. FedEx’s systems are down
Like any website, FedEx occasionally experiences technical issues. At times, these issues can affect a customer’s ability to sign up for Delivery Manager.
If you get a message saying “We are unable to process your request at this time”, you will know that your registration issue is an IT issue.
Unfortunately, you can’t fix this yourself. Your best bet is to wait for FedEx to correct the problem.
If you wait several days with no luck, you can contact FedEx Customer Support to move the process forward.
To learn more, you can also read our posts on FedEx Termination Policy, FedEx Sick Leave Policy, and FedEx Training.
in conclusion
As you can see, there are many explanations for why you can’t access FedEx’s Delivery Manager tool. Most are related to address and captcha issues. However, it is also possible for FedEx servers to fail.
