Why is Verizon’s customer service so bad? (11 reasons)
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Do you own Verizon or are considering switching to Verizon, but you’re wondering why Verizon customer service is so bad?
Well, I’ve been researching why Verizon customer service is so bad and I’ll share my findings with you below!
Why is Verizon customer service so bad in 2022?
Verizon’s customer service is terrible because from 2022 you have to go through an automated system, so it takes a long time to find a live agent. Also, there is a lack of coordination between departments, there is a lot of constant transfers and shelving, and the field agents are rude to customers.
Do you want to know more reasons why Verizon customer service is so bad? If so, keep reading below to learn more!
1, other departments are not coordinated
If you’ve been asking why Verizon’s customer service is so bad, one of the biggest reasons is the lack of coordination among other departments.
For example, if you have a problem and call customer service like a customer, they may tell you to contact the activation department to solve your problem instead of helping you.
However, the activation department may tell you to call the credit department, and neither department will coordinate with each other when something goes wrong.
2. Difficulty talking to live brokers
Online reviewers complain that it’s hard to talk to a live agent, which makes Verizon customer service terrible because you have to go through automated prompts.
Also, the complaint is that you have to try in multiple ways to say what you want to contact the customer service agent, and it takes a long time to properly explain your problem.
3. Long wait times and constant waiting
When you try to contact Verizon customer service, the wait time is long, which is mentioned by online customers.
For example, it may take 10 minutes for you to choose to speak to a live agent, but then you wait 30 minutes or more to get through to the live agent.
4. An understaffed customer service department
Verizon’s customer service department is understaffed, which makes customer service worse than ever, as it increases wait times and causes customer frustration.
Also, because Verizon is understaffed, agents are more grumpy with customers because of the number of agents they’re busy working on.
5. Rude customer service agents
Besides being understaffed, rude customer service agents are part of the reason Verizon’s customer service is so bad because they act like they don’t want to help you.
For example, you may find that they are short or unkind to you, and may act like you don’t know what you’re talking about when you do.
6. Frequently screw up accounts
A common complaint people complain about online is that Verizon customer service representatives routinely mess with accounts, causing confusion.
Additionally, a representative may fetch the wrong account, attach the wrong name to your account, or mess with the products and services in your account.
7. The representative does not speak English
Another common complaint customers have with Verizon is that the customer service representatives don’t speak proper English, and most of them are in India.
Also, if the rep doesn’t speak English at all or doesn’t speak English, it’s frustrating for consumers as this can lead to miscommunication and account errors.
On top of that, Verizon has millions of customers in the US, and English is their first language.
8. Uncommitted changes to accounts
Verizon customer service is so bad because the customer service agent doesn’t make the promised changes to your account, so you have to call back and forth to ask for changes.
For example, if an extra feature or service should be added to your account, you may find it takes a few calls to add the feature and make it work.
9. Promotion not delivered
Verizon customer service also doesn’t offer promotions they tell customers they’ll get on their accounts, such as discounts on specific services or products.
However, in some cases, the problem is that customers are not eligible for the promotion, even though the rep says they are, which is totally unacceptable.
10. Cancellation sucks
Verizon customer service is terrible because customers have had terrible situations trying to cancel service and products, but adding products to your account is usually not a problem.
So if you want to cancel your Verizon service, you have to be very firm and keep asking that you want to cancel because the agent doesn’t listen to you.
11. Different answers depend on who you talk to
A significant issue with Verizon customer service is the lack of coordination and communication, which means you’ll get different answers to your questions depending on who you’re talking to.
For example, if you were wondering if you were eligible for a promotion or special offer, you might have one agent tell you yes, but another agent would look at your account and tell you no.
Also, you may have technical issues where one technician might tell you to do one thing and another agent will let you try something completely different.
To learn more, you can also check out our posts on Verizon shutting down LTE calling, why Verizon won’t work, and why Verizon is so expensive.
in conclusion
The main reason Verizon customer service is so bad is that customer service uses an automated system, so it’s hard to know how to find a live agent.
Also, once you find a live agent, you can be put on hold anywhere between 20 minutes and 40 minutes and then not be able to understand them because they are in India.
Also, you may be trying to cancel your service only to find that the agent doesn’t care and doesn’t seem willing to cancel or change your account.
