Why isn’t FedEx cross-border tracking working? (7 reasons)
If you own an e-commerce business and are trying to attract more international customers, chances are you’ve heard of FedEx Cross Border. The service allows online retailers to offer package tracking, multi-currency pricing and international credit card fraud protection.
However, while there are certainly many benefits to using Cross Border, many times the tracking component of the service doesn’t work. We’ll explore seven reasons in this article, so keep reading!
Why FedEx Cross-Border Tracking Won’t Work in 2022
There are many reasons why FedEx cross-border tracking won’t work in 2022. These range from common issues like incorrectly entering tracking numbers to rare issues like damaged or lost packages. Most bugs resolve themselves within hours or days, but if your issue persists, it’s worth contacting FedEx customer support.
For a deeper understanding of the issues behind FedEx’s cross-border errors, be sure to complete this article for more helpful information!
1. You entered the wrong tracking number
One of the most common reasons FedEx Cross Border doesn’t seem to work is that you have entered an incorrect tracking number.
Fortunately, the solution is simple. Just double-check the tracking number you received from the shipping with what you entered on the website to make sure they match.
If they don’t match, correct the errors, but if they do, there might be other reasons why it’s not working (which we’ll discuss later in this article).
2. FedEx Cross-Border Registration and Operational Errors
FedEx may be one of the most advanced logistics companies in the world, but that doesn’t make it immune to technical issues.
As a customer, there’s not much you can do to fix this other than wait a few minutes for the issue to resolve itself.
However, if you end up waiting hours or days, contact FedEx Customer Support to see if they can help you resolve the issue.
3. Your package has not been registered
Many online stores will give you a tracking number at the time of your purchase or immediately after.
While you have a tracking number, it’s important to realize that this doesn’t mean your package has been shipped.
Instead, it’s registered with the courier as an impending delivery, and you won’t be able to access any tracking information until that delivery is over.
4. Your package is not scanned
If your package looks like it’s stuck somewhere and isn’t moving, it probably wasn’t scanned.
This often happens due to human or technical error (e.g. scanner issues).
In most cases, the problem will resolve itself the next time your package arrives at the next warehouse or hub.
When the package arrives at one of these locations, it will receive a scan and you will be able to see updated information about the location of the package.
5. Your package is damaged
It is rare for your package to be damaged while in FedEx custody, but it does happen and can cause problems with cross-border tracking.
It can be stressful to think about a damaged package, but luckily, customers don’t need to do anything to fix the problem.
In fact, if FedEx finds a package damaged, it is taken out of regular circulation, repackaged at a FedEx Cross-Border Package Center, and sent out again.
6. Your package is sent to the wrong person
Another uncommon (but not impossible) reason behind FedEx cross-border tracking errors is that shipping labels are issued to the wrong recipient.
If this happens and FedEx is unable to deliver the package to the correct recipient, the package will be returned to the sender.
7. Your package is lost
The last reason FedEx cross-border tracking isn’t working is that your package is lost. No one wants to hear about FedEx losing a package, but it does happen very rarely.
If this happens, FedEx will report the damage to the seller. That person is then responsible for contacting the recipient and arranging for a replacement or refund.
To learn more, you can also read our posts on FedEx Tracking Not Updating, FedEx Tracking Number Expired, and FedEx Updating Tracking.
in conclusion
For the most part, FedEx Cross Border is a convenient, useful program that connects e-commerce businesses with customers around the world. Unfortunately, sometimes the tracking feature of the service doesn’t work.
This can be due to common reasons (such as a mistyped tracking number) or rarer issues (such as a damaged or lost package). If you encounter any issues, please try to keep in touch with the shipper and FedEx until the issue is resolved.
