Why isn’t Prime Video working on Firestick? (list of potential fixes + FAQ)
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Are you trying to watch Amazon Prime Video but having issues with Prime Video not working on Firestick?
Are you wondering about some potential fixes that could help you? If so, keep reading below for some of the best ways to fix this!
Why won’t Prime Video work on Firestick in 2022?
Amazon Prime Video may not work on Firestick because you need to update the Firestick software, or maybe because the Amazon Prime app needs to be updated in 2022. Also, your internet connection may be unstable, or you may have downloads that are bogging down your connection.
Read further to learn more potential solutions to this problem!
How do I get Prime Video to work on Firestick?
Here are some tips to help get the Prime Video app working on Firestick:
1. Update fire stick
Your Firestick needs regular updates like any other electronic device, and if you’re running on old software or firmware, it may cause Prime Video to stop working.
Additionally, you can easily update your Firestick by following these steps:
- Press the Home button
- Select “Settings”
- Select “Device/System” and select “About”
- Select Check or Update or Install Updates
- After installing the update, your TV will automatically turn off
- Wait 5 to 20 minutes for the process to complete
2. Restart Amazon Firestick
If Prime Video doesn’t work on your Firestick, you can restart your Firestick and see if that solves your problem, it’s easy to follow these steps:
- Simultaneously press Select and Play/Pause on the Firestick Remote
You can also restart your Firestick by doing the following:
- go home”
- Select “Settings”
- Click on “Devices”
- Select “Restart”
3. Disable VPN
If you’re using a VPN, this might be the reason why Prime Video isn’t working on your Firestick, as Amazon doesn’t allow VPNs, so try disabling it to see if it starts working again.
4. Need to clear CDN errors
The CDN error is common to people using Firestick devices, it’s a server issue, so you’ll need to remove the error to see if that solves the problem.
To fix this, just press and hold Select and Play/Pause at the same time for 10 seconds, this will reboot the device and it should clear the CDN error.
5. HDMI cable is not compatible
You will need an HDMI cable made for HDCP 2.2 or HDCP 1.4, depending on whether you want UHD/HDR content or HD content.
Therefore, if you are not using a compatible HDMI cable, you will encounter errors when trying to play Prime Video, so switch your HDMI cable to one of the compatible types to fix the error.
6. Restart your router
An unstable internet connection can cause problems when trying to play Prime Video on Firestick, so one possible fix is to restart your router to see if your internet connection becomes more stable.
7. Close programs that consume bandwidth
If you’re running other programs on your Firestick or even a game console or PC, it may slow down Amazon Prime and prevent it from working properly.
Also, Prime Video needs at least 900 Kbits/s to run properly on SD, so whatever you’re running will interfere with this and cause Prime Video issues.
8. Clear cache
You might want to try clearing the cache on your Firestick to see if that fixes Prime Video instead of working errors, and clear the cache easily by following these steps:
- Press Home on the Firestick Remote
- Go to “Settings”
- Select “Applications”
- Select “Manage Installed Apps”
- Select “Main Video”
- Select the “Clear Cache” option
- Reopen Prime Video and see if it works
9. Prime Video Server problem – check if it is down?
Sometimes, if Prime Video isn’t working, it’s because of Amazon’s server issues, but you can check sites like Is It Down Right Now to find out.
These sites will tell you if Amazon Prime’s servers are working, and if not, then you’ll just have to wait for Amazon to finally fix the problem.
10. Reset your Firestick
Lastly, if you’re still having issues with Prime Video, you can try resetting your Firestick, but it’s a factory reset, so it will delete everything, including apps, settings, data, and more.
So this should be the last resort, but if you want to reset your Firestick, just follow these steps to complete the process:
- go home”
- Select “Settings”
- Go to “System/Device”
- Select “Factory data reset”
- Allow up to five minutes to complete the process
Does the Amazon Fire Stick need an update?
You should update your Amazon Firestick regularly to ensure it is working properly, and like any other electronic product, it needs regular updates to continue to function properly.
Also, regular updates will bring bug fixes and new features, but updates should be checked and installed automatically via the default settings on the device.
However, if you want to make sure you’re using the latest version of the software by going into the Settings menu, you can still manually check for updates.
Why doesn’t the Firestick update automatically?
The biggest reason your Firestick might not update properly is that you have an unstable Internet connection or that you are disconnected from the Internet.
So make sure your Firestick always has a stable connection so it can connect to the server and download any new updates that are available.
Can you uninstall Prime Video from Firestick?
Unfortunately, you can’t uninstall Prime Video from Amazon Firestick because it’s one of the pre-installed apps on the device.
To learn more, you can also read our posts on what an Amazon Firestick is, whether you need WiFi for your Amazon Firestick, and the Amazon Firestick warranty.
in conclusion
If Prime Video isn’t working on your Firestick, you may need to try updating your Firestick, restarting your router, or trying restarting your Firestick to see if that resolves the issue. Additionally, you may need to close programs or downloads that may be blocking your Internet.
Also, sometimes the problem is an Amazon server issue, so check websites like Is It Down Right Now to see if it’s you or Amazon that’s causing the Prime Video not working error.
