Why isn’t Prime Video working on my Samsung TV? (list of potential fixes + FAQ)
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Amazon Prime Video is great because it works on multiple devices including Samsung TVs, but are you having issues with Prime Video not working on Samsung TVs and want a quick fix?
Well, I’ve been researching this topic and found some of the best solutions to this problem, so keep reading to learn more!
Why won’t Prime Video work on MySamsung TV in 2022?
The best way to fix Amazon Prime Video not working on Samsung TV is to clear the app cache, you can turn off the TV, press “Home” on the remote, go to “Settings” and select “System Apps” in 2022 Year. From there, select Prime Video, then clear the app cache and press OK.
Would you like to know more potential fixes for Prime Video not working on Samsung TV? If so, keep reading below!
How do I get my Prime Video to work on my Samsung TV?
Here are some tips on how to get Prime Video working on your Samsung TV:
1. Check your internet connection and reboot
Internet connection issues are a common problem with electronics, so if Prime Video isn’t working with your Samsung TV, an easy and effective solution is to check your Internet connection.
Additionally, you may wish to restart your wireless router by turning it off for 30 seconds, plugging it back in, and seeing if your Prime Video app now works.
2. Unplug and replug the ethernet cable
Sometimes the problem is a loose ethernet cable, which can cause connectivity issues and possibly prevent Prime Video from working on your Samsung TV.
To fix this, simply unplug the ethernet cable from the Samsung TV and router, wait 30 seconds, plug it back in, and make sure it’s securely installed.
3. Clear memory on Samsung TV
Memory issues and failures can occur with any device, which can cause Prime Video to stop working, so you’ll need to clear the memory from the TV to fix it.
Also, if you’re a frequent Prime Video watcher, you may need to clear your TV’s memory at least once a week to keep it running smoothly.
4. Uninstall unwanted apps from Samsung TV
Unwanted apps can use up memory and cause problems, and may prevent Prime Video from running on your Samsung TV.
So a good workaround is to delete any unwanted apps from your Samsung TV so it doesn’t use any memory or run and give you glitches on Prime Video.
5. Uninstall and reinstall Prime Video App
One of the easiest fixes for Prime Video not working on your Samsung TV is to delete the Prime Video app and reinstall it.
Additionally, you can easily uninstall and reinstall Prime Video by following the steps below:
- Go to “Settings”
- Find “Application Manager”
- Select “Main Video”
- Select “Uninstall”
- restart samsung tv
- Reinstall the app
Also, uninstalling and reinstalling the app clears cache files, which can cause you problems, so this is an easy fix that works more often than it actually does!
6. Restart your Samsung TV
If you can’t get Prime Video to work, restarting your Samsung TV can solve your problem, and it’s easy to do so by following these steps:
- Press and hold the power button on the remote for 5 seconds
- The TV should automatically restart and restart
However, if you’re still having issues, you can unplug the TV from the wall, wait 2 minutes, plug it back in, and try loading Amazon Prime Video.
7. Turn off any VPN
Due to geo-restricted content, Amazon doesn’t allow anyone to run behind a VPN, even with Prime Video.
So if you’re having trouble with Prime Video, turn off any VPN you’re using and try reloading Prime Video again to see if that fixes your problem!
8. Stop other active downloads
If someone in your household is downloading files, especially games on a console or computer, it can cause problems with Prime Video, so stop those downloads.
For example, large game files can prevent websites and applications from connecting to wireless networks, making it nearly impossible to load Prime Video content.
9. Prime Video needs to be updated
Prime Video should update automatically, but if you’re having issues not working on your Samsung TV, it’s best to check for updates manually.
To update Prime Video on your Samsung TV, just follow these steps:
- Press “Home” on the remote
- Go to “Applications”
- Select “Amazon Prime Video”
- Select “Settings”
- Make sure to enable automatic updates
- When enabled, any app updates are automatically downloaded and installed
10. Update Samsung TV
Likewise, if you’re having trouble getting Prime Video to work, you may want to check your Samsung TV’s firmware and software for updates.
To do this, you need to go into Settings, then Support, find Software Update, and select Update to start the Samsung TV update process.
How to clear cache on Samsung Smart TV?
If Amazon Prime Video doesn’t work on your Samsung TV, we recommend clearing the app cache, which can be done by following these steps:
- Press “Home” on the remote
- Select “Settings”
- Select “Applications”
- Then select “System Apps”
- Find the Prime Video app
- Select “Clear Cache”
- Click “OK” to confirm
Do these Prime VIdeo fixes work on all Samsung TVs?
All of the above potential fixes for Prime Video will work on Samsung TVs regardless of model, but the process for some fixes (such as clearing the app cache) may vary slightly by model year.
To learn more, you can also read our posts on Amazon Prime complaints, what is an Amazon Prime Video PIN, and Amazon Prime Cancellation Policy.
in conclusion
There are a number of reasons why Prime Video won’t work on your Samsung TV, including you need to clear the app cache, update the Prime Video app, or your connection is interrupted.
Also, you may need to update the firmware on your Samsung TV as outdated software can cause problems. However, you may also need to try restarting your Samsung TV or reinstalling Prime Video.
