Why isn’t the Amazon Echo remote working? (list of potential fixes + FAQ)
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Amazon Echo is one of the most popular voice command devices, but is your Amazon Echo remote not working?
Well, keep reading below to learn some of the best fixes for this problem so your Echo remote is working properly again!
Why is Amazon’s Echo Remote unavailable in 2022?
If your Amazon Echo remote isn’t working, the easiest potential fix is to replace the battery in the remote, as a dead battery is the most common problem for them not working in 2022. If that doesn’t work, you can try a fix using your Amazon Echo device remotely or by calling the customer service line.
Would you like to know about other fixes for the Amazon Echo remote not working? If so, read on as I have more possible fixes that you can try below!
How do I get my Amazon Echo Remote to work?
If you’re having trouble using your Amazon Echo remote, here are some things you can try:
1. Replace the battery
If the remote isn’t working, replacing the battery in your Amazon Echo remote is the best way to try and fix the problem.
2. If you have multiple remotes, make sure you are using the correct one
If you have multiple Amazon Echo remotes, you may want to check for a purple light on the remote to see if it’s spinning.
For example, if you see a rotating light on the remote in your hand, you’ll need to press Play/Pause on that remote to make it work and connect to your Echo device.
3. Proximity to Amazon Echo
If your Amazon Echo remote isn’t working, you may need to be close to your Amazon Echo for it to work.
So sometimes you’re just out of range of the bluetooth capability, so move closer to 10 feet to see if your remote starts to work!
4. Replace your remote
If you find that your Amazon Echo remote isn’t working properly, it may be time to replace your remote, especially if you find it’s recently broken.
However, if it’s still under warranty, you should try to get a new remote for free!
5. Echo and Remote reboot
Restarting your Echo remote and Echo device is a common way to troubleshoot remote issues, but it’s a little more involved, so you’ll need to follow these steps:
- Unplug your Echo device and wait 1 minute
- Simultaneously press “Menu, Back Arrow, and Left Button” on the remote
- Press and hold these buttons for 12 seconds
- Release the button and wait 5 seconds
- remove the battery
- wait 5 minutes
- Replug the Echo device
- Put the batteries back in the remote
- Press “Home” on the remote
- The device should now pair and reset correctly
However, it is important that during this process you must wait the full time before proceeding to the next step, otherwise it may not recycle properly and you will have to start over!
6. Pair the remote
If your Amazon Echo remote isn’t working, you can try pairing the remote again by following these steps:
- Go to “Settings”
- Pair the remote with the Alexa app
- Hold Pause/Play for 5 seconds and let Echo search for it
7. Call customer service
The last resort is to contact customer service as they can assist with further issues if none of the above methods have helped you.
For example, you can do this from the Alexa app, just swipe left, go to Help & Feedback, then select Call Customer Service and see the rest of the tips.
Do all Amazon Echo remotes work with Echo devices?
All Amazon Echo remotes should work with all Amazon Echo devices, which means you can pair older remotes with newer Echos and vice versa.
Additionally, this allows you to use any Echo remote with any Echo device in your house, just remember that you can only pair one remote with a device at a time.
Do all Echo devices come with a remote?
Not all Echo devices come with a remote in the package.
For example, older devices require a separate purchase of the remote, which you must purchase from Amazon or a certified Amazon reseller.
However, any newer Echo device you buy from Amazon will automatically include a remote.
How long is the warranty on the Echo remote?
If you purchased your Echo remote through Amazon or a certified reseller, the remote is covered by a one-year warranty.
On top of that, Amazon-certified refurbished remotes also come with a one-year warranty, which you can read about on the Amazon device warranty page.
To learn more, you can also read our posts on what is Amazon Echo, what is Amazon Tap, and what is Amazon Music Radio.
in conclusion
If your Amazon Echo remote isn’t working, the first solution is to check the batteries and replace them, especially if you’re using a generic brand of batteries.
Also, you can try pairing the remote with the Echo device, cycling through both the Echo device and the remote, and making sure you’re using the correct remote for that particular device.
