Amazon Delivers Empty Package (What To Do + Refund!)
We all love shopping online, it makes life easier and more comfortable, unfortunately we have to deal with delivery and we’re not sure we’ll get 100% of what we buy, as we imagine it is one of the things online retailers teach us.
That’s why we buy from the most reputable companies like Amazon, yet we still find ourselves in unavoidable situations such as delayed deliveries, wrong size clothes, and even empty bags.
The last one seems a little too weird, but it does happen, so let’s see what we should do if it happens and why it happens.
Amazon Fulfills Empty Packages
If you receive an empty package, you should file a complaint directly with the seller or an Amazon customer service representative as soon as possible. Amazon will offer you an exchange or refund based on your specific situation.
Amazon’s fulfillment centers are filled with packages that are boxed and shipped every day, and with so many packages to process, it’s not surprising that they run into some logistical issues from time to time, including sending an empty package.
To learn more about why this happens and what to do, read on…
What should you do if Amazon sends an empty package?
If you receive an empty Amazon package, you should contact the seller immediately to see if you can fix the problem directly, if not then the best thing to do is to contact Amazon customer service so you can file a complaint and request a refund or replacement , in this case, it’s not technically a replacement because you didn’t get the product in the first place.
It must be confusing to receive an empty packet, thankfully it happened before and there is a solution so don’t worry too much about it. If you still want to learn more about why this happened and some related questions and information, then we encourage you to keep reading, you may find something useful!
Why does Amazon send empty packages?
There are two main reasons why this happens:
- Due to the high demand on Amazon, the high volume of orders can lead fulfillment center employees to make a few mistakes along the way, one of which is forgetting or skipping the entire packing process when it’s ready to ship.
- It’s probably a scam, although if the item is sold directly from Amazon it’s unlikely as they control the packaging and everything related to the box your product is in, but if it’s a 3rd party seller there is a slight Possibly it is indeed a scam. If you suspect or are concerned about this situation, then you should contact Amazon and the FTC to resolve the issue.
There may be other reasons why this happens, but they are too few to be worth investigating. Remember that an empty package is always Amazon’s fault, not the customer’s.
How does the empty Amazon package scam work?
Some people manage to ship empty Amazon boxes to customers by listing the item and then sending an empty box.
Of course, this applies to third-party sellers, and we recommend that you choose carefully which sellers you buy from.
If you do suspect this is a scam, contact the seller and ask for proof of the product to see if this is just a mistake, however, if the seller refuses to send proof or is trying to circumvent the situation then you should contact Amazon and the FTC .
Can I get a refund if I receive an empty package?
Yes, you can, as long as Amazon confirms that this is an order you placed and the status is “Delivered”, Amazon will return an empty package.
If you do not have proof of purchase, or your order status has not been “delivered”, no refund will be given.
Still, it’s also possible that two mistakes were made and you received an empty package that you didn’t order, in which case you should report the problem to Amazon because someone might have ordered it even though it was empty.
Can I replace empty bags?
Yes, you can, but only if you buy directly from Amazon, and if you deal with third-party sellers, however, you’ll have to contact them and not Amazon to see if you can fix the problem.
If it comes to this, you can also submit an A to Z Guarantee to the seller, or ask for a refund directly, it’s up to you.
Do you like this article?You may also want to know what to do and what it means when Amazon delivers to a safe location, when Amazon delivers a canceled order, or when Amazon delivers to the wrong address
in conclusion…
If you find the package is empty after you get it, it may be a mistake or scam in the packaging process, either way, you can contact the seller and Amazon to resolve this issue depending on the situation.
If all else fails, the easiest solution is to ask for a refund, so remember to have proof of your purchase handy, and Amazon is happy to offer you a refund if you don’t want to try a replacement.
