Will Lululemon fix holes in leggings? (hints, approved exchanges, pilling)
We all know that a pair of Lululemon pants is an investment. As comfortable as they are, these babies will hurt your wallet, and the lack of sales doesn’t help at all.
At this price, there shouldn’t be any holes in these leggings, right? Unfortunately, no amount of money can immortalize a pair of pants. But what would you do if your precious Fast and Frees had a bug? Of course, you can’t throw them away, right?
Will Lululemon fix holes in leggings?
Lululemon will replace or repair holes in seams at no cost. Under Lulu’s Quality Commitment, they are obligated to resolve any product issues arising from manufacturing or material failures. However, the Quality Commitment does not cover holes caused by wear, improper washing or cutting from external sources.
To learn all about Lululemon and its commitment to quality, read on…
What is Lululemon’s commitment to quality?
Lululemon’s Quality Commitment is their Quality Assurance Policy, which educators use to determine if your gear is eligible for replacement or repair. This policy covers everything related to performance and manufacturing defects – issues with the product itself.
The Quality Commitment Guidelines are more of a broad idea than a rigid checklist. Since the athleisure brand prides itself on its customer service, most educators will happily offer a refund or replacement of torn leggings without asking any questions.
However, customers began to abuse Lululemon’s generous exchange policy, causing the company to become more restrictive. For example, people would ask for a full refund on a 5-year-old Aligns purchased from Poshmark.
Right now, Lululemon repairs clothing only according to some general principles:
– Defects must be due to material problems
– The item must be purchased within a reasonable period of time (usually 1 year)
– The hole must not be caused by wear
That said, quality commitments are made on a case-by-case basis. Some educators may make exceptions based on the facts at hand and achieve their goal of “surprising and delighting clients.” Anyway, honestly, take your ripped leggings to any Lululemon store and try your luck.
List of Approved Repairs and Replacements
Under the Quality Commitment, Lululemon will replace any items that have inherent fabric or other material defects, provided they are used within their actual useful life. Lulu has never clearly defined “practical life”, but it generally means that the purchase time of clothes is no more than 1 year, depending on your specific situation.
Here are some of the situations in which an educator approves an exchange or refund:
– Holes at seams
– Broken zipper
– Broken belt loop
– pocket holes
– see-through pants
– Align leggings that pill on the inner thigh
– Any other quality problems caused by manufacturing
– Leggings that are washed in cold water and air-dried
– The garment was purchased within a reasonable time frame (usually less than 1 year)
List of Unapproved Repairs and Replacements
According to Lululemon’s official page, the quality promise does not cover use “beyond actual life”. What constitutes the actual lifespan of a product is at the discretion of each educator, but usually means 1 year.
Here are some situations where educators disagree with the exchange:
– Pilling due to improper cleaning and drying of leggings
– holes caused by frequent wear
– very new outfit, no problem
– Holes caused by external objects such as sharp claws
– very worn clothes from a thrift store
– Clothes from the “Just New” section
– Fake Lululemon products
– Leggings are always washed with fabric softener
– Pilling clothes after washing with abrasive clothes
How to request an exchange
If you meet the criteria, all you need to do is take your gear to your local Lululemon store and be honest about your situation. Bringing your purchase receipt will help make the process smoother, although you don’t need a receipt to request an exchange.
During this process, educators ask the following questions:
– How did this hole form?
– How do you wash your leggings?
– Do you dry or air dry regularly?
– How long have you been?
Answer any questions the educator may have honestly and they will let you know if your item is eligible for exchange.
Can Lululemon replace pilling leggings?
Lululemon usually replaces Align leggings that pill on the inner thigh, not leggings that pill all over the place. The Align Leggings feature a soft, breathable fabric that gives them a lightweight feel.
When worn for their intended purpose (light yoga, Pilates, and stretching), they naturally pill on the inner thighs.
Previously, Lululemon would exchange any pilling items without question, but as customers started making ridiculous exchange requests, they became stricter.
Don’t worry: just take your clothes to the educator and they will take care of the rest! Lululemon has a reputation for exceeding customer requirements, even beyond its quality commitment guidelines.
How to Care for Your Lululemon Leggings
A pair of Lululemon Wunder Unders doesn’t come cheap. Ideally, you don’t want holes in your pants. By taking proper care of your Lululemon clothes, you can avoid any embarrassing wardrobe malfunctions.
Generally, you’ll want to cold wash all pants of similar fabrics together; avoid washing with abrasive fabrics, which can cause tears. For more information, visit Lulu’s Official Care Instructions page.
You also want to wear pants for their intended purpose. For example, the Align Leggings are designed for light yoga, while the Wunder Unders are for more intense workouts.
in conclusion
If they are along the seams, Lululemon will repair any holes. These tears indicate a problem with the fabric of the garment and are therefore part of Lululemon’s commitment to quality. However, most educators don’t patch big holes created by sharp outside sources.
