Will Sephora return stolen packages? (What to know!)
Item theft is a scary business. Sometimes when items are ordered online, they can end up being lost in transit. They can also disappear from your porch or other delivery location before you have a chance to pick them up. In many cases, this can result in hundreds of dollars worth of merchandise being lost forever.
While popular retailers like Sephora are generally happy to help customers with any issues with the shipping process, item theft is a special case. If your address frequently fails to receive shipments, this can make some companies feel suspicious and they will refuse to refund the lost shipment.
Will Sephora return stolen packages?
Sephora will provide refunds for stolen packages, lost items, and other situations where your package is not delivered to your door. However, certain forms of activity may cause your address to be flagged as suspicious activity, which may affect your ability to receive a refund.
Read on to find details on returning stolen packages from Sephora, as well as information on what to do if you think your package has been stolen.
What if my Sephora packaging is stolen?
The most important thing is not to panic. If you try to contact customer service in a panic, there’s nothing they can do. Start by gathering any relevant information about the delivery (such as tracking numbers, order numbers, and an exact list of all missing items).
If your Sephora package is stolen, you should contact Sephora Customer Service to report the lost package. Sephora Customer Service can be reached by phone at 1-877-737-4672 or through the Sephora website.
Customer service will ask you for information about the shipment, and if all is well, they may investigate what happened. In most cases, you will be able to get a refund for your item.
That being said, if your address or account is flagged for suspicious activity (such as being associated with a package forwarding service), then you may have some minor issues trying to get your package refunded. Sephora has to be careful about package fraud and chargeback scams, so it’s understandable that this happens from time to time.
What to do if a Sephora package loses an item
Sometimes, when ordering bulk packs from Sephora, certain items may accidentally be left out of your order. This sometimes happens due to warehouse errors or a glitch in the system automatically processing your order.
Just like with stolen items, the best way to lose an item is to contact Sephora customer service. If you have your order confirmation, along with other relevant information, such as your order number and payment information used to purchase your order, it’s a good idea to keep it handy. Customer Service will use this information to confirm the order and attempt to resolve the issue.
In most cases, lost items can be refunded without issue. As long as you can verify your purchase, you are eligible for a refund within 30 days of placing your order. If you receive unordered items, customer service may ask for information about those products so they can arrange for them to be collected.
If you want to learn more about what to do if your Sephora order is missing an item, you should contact Sephora Customer Service online or call 1-877-737-4672.
How to Get Your Stolen Package Refund
If your package is stolen, lost, damaged, or has lost items, your best bet is to contact Sephora customer service. Make sure you have as much information about your order as possible so that your customer service agent can assist you in the most efficient way possible.
Lost or stolen package refunds shouldn’t be an issue for most orders. Sephora should return your package as long as you provide the order number and proof of purchase. The only time they may refuse to reimburse you for lost shipments is if your account or address is flagged for suspicious activity.
Suspicious activity often involves repeated failed deliveries, or association with package forwarding services. To avoid this type of activity, make sure you only use your residential address to receive packages, and try to stay home when packages are delivered.
Want to learn more about Sephora? Check out our related posts to find out if Sephora restricts returns, does Sephora do wedding makeup, and does Sephora restock during sales?
final thoughts
If your Sephora package is lost, or the item you ordered was not included in your package, it is best for you to contact Sephora customer service. They’ll usually be happy to help you figure out what’s wrong with your order. You can also usually refund lost orders.
In some cases, your address may be flagged by Sephora as being associated with suspicious activity. This sometimes happens if you order from Sephora using a package forwarding service. This can also happen if orders are frequently stolen from your address after being marked as “delivered”.
If you have any questions or concerns, feel free to fire in the comments section.
