Best Buy TV Return Policy (No Box, Damaged, After 15 Days, No Receipt & More)
Best Buy is one of the leading electronics retailers in the United States, selling top-brand TVs of all types and sizes, including Samsung, Sony, LG, TCL, Hisense, Toshiba, and more.
But what if you’re not satisfied with your Best Buy TV and would like to return or exchange it? Don’t worry, because here’s everything I found out about Best Buy’s TV return policy!
Best Buy TV Return Policy
Best Buy accepts returns within 15 days of purchase for Standard members, 30 days for Elite Plus members, and 45 days for Elite Plus members. You can return a TV that is turned on without paying the restocking fee. However, you should include proof of purchase for a full refund.
If you want to learn more about whether you can return a damaged TV to Best Buy, whether you can return a TV without a receipt, and more, keep reading!
Does Best Buy Allow TV Returns?
Best Buy allows customers to return TVs within a set period, depending on their membership.
According to the return conditions, when returning TV models such as Samsung, LG, Sony, etc., the TV should be in a new condition, and the proof of purchase should be attached when returning the product.
You may bring a variety of items including receipts, packing slips and credit cards, as well as valid photo ID as proof of purchase.
Note that when you return a TV that is missing accessories or packaging, you may be charged a lost item deduction.
Is there a limit to the size or type of TV I can return to Best Buy?
Best Buy allows customers to return any TV purchased at its store, regardless of TV screen type or size.
Below are examples of TVs you can buy and return to Best Buy;
- Samsung Smart Tizen 7 Series 43” 50” 55” 65” 70” LED 4K UHD.
- LG Smart WebOS 50 Inch Class UN7000 Series LED 4K Ultra HD.
- Insignia TV 39” 42” 50” 55” F20 Series LED HD Smart Fire.
- Toshiba Smart Fire 43″ 50″ LED 4K Ultra HD Smart Fire TV.
Can I return a damaged TV to Best Buy?
Best Buy allows customers to return TVs damaged in shipping to its stores within the return period, and also offers replacements for damaged TVs.
To protect the TV from damage during delivery, Best Buy offers its own delivery team as well as the option to return the TV and replace it if it’s still damaged.
However, please note that Best Buy may refuse your return if a damaged TV is shipped home without the assistance of a qualified Best Buy team.
Can I return a defective TV to Best Buy without the box?
You can return a defective TV to Best Buy without the box, but the defect must have occurred during shipping or at a Best Buy store for the store to accept your return.
Also, Best Buy will only accept returns if the Best Buy team is responsible for handling the TV from the store to your residence.
Beyond that, Best Buy will charge a deduction for any missing TV accessories and packaging if you return the TV without its box.
Does Best Buy accept returns of damaged TVs by mail?
Best Buy accepts returns of damaged TVs by mail, you can call 1-888-BEST BUY (1-888-237-8289) for special instructions to initiate a return of a damaged TV.
Please note that all returns must be completed within the stated deadlines, which are based on your membership status with Best Buy.
Plus, if your TV is eligible for a mail-in return, Best Buy will cover all shipping costs.
Can I return a TV to Best Buy without a receipt?
Best Buy is allowing customers to return TVs without a receipt. However, you must provide other proof of purchase, such as a Best Buy credit card, to track your purchase.
You must have a valid photo ID with you, as Best Buy will use it to verify your transaction.
Remember, Best Buy reserves the right to refuse returns if it is unable to track your purchase by any means.
Does Best Buy accept returns on TVs out of the box?
You can return an out-of-the-box TV at any Best Buy store, as long as it’s in brand new condition and undamaged while you owned it.
As with all returns, you must have proof of purchase and be within the return window for your membership category.
Additionally, any missing accessories and packaging will be charged a chargeback fee by Best Buy.
Can I return a TV picked up at a UPS access point to Best Buy?
You can return a TV retrieved at a UPS access point to Best Buy.
In fact, all Best Buy purchases, such as TVs purchased at non-Best Buy stations, can only be returned to Best Buy.
Does Best Buy accept returns for TVs?
Best Buy allows customers to return the TV and exchange it with any brand as long as the TV is 60 inches or larger as mentioned in the Best Buy TV Promise.
Plus, you won’t have to pay any delivery fees for your new replacement TV unless you live in an area that requires additional delivery fees.
Does the Best Buy TV Promise cover installation services?
The Best Buy TV Promise will provide installation service for your new replacement TV if you paid for Best Buy installation service on a previous purchase.
You can remove the TV and return it to a Best Buy store, or pay for a Best Buy TV installation service for a replacement.
Note that if you did not purchase installation service for your initial TV, Best Buy will bill you for the service, which includes uninstalling your previous TV and installing your new TV.
Before doing anything, you should call 1-888-237-8289 to speak with a Best Buy representative about the installation services you would like to take advantage of Best Buy’s TV Promise.
Is there a Best Buy restocking fee for unboxing the TV?
There is no restocking fee for returning TVs to Best Buy, whether new or opened. Best Buy allows customers to return turned-on TVs as long as all aspects of the TV’s return policy are met.
Also, make sure that all TV accessories and packaging purchased with LG, Hisense, Sony, Samsung or any other TV brand are included when returning.
Will Best Buy accept TV returns after 15 days?
If you’re a Best Buy Elite or Elite Plus member, you can return a Hisense, LG, Samsung, or any other model TV after 15 days.
Elite members have 30 days and Elite Plus members have 45 days to return purchases to Best Buy.
Unfortunately, if you have a Standard membership with Best Buy, you may not be able to return your TV after 15 days, but you can upgrade your membership at any time to gain a wider return window for Best Buy merchandise.
Can I return my Gifted TV to Best Buy?
Best Buy allows customers to return complimentary TVs to its store and provides them with store credit for the purchase price of the TV.
For TV gifts returned by mail, Best Buy will credit the TV buyer’s account and send them a notification by email.
Please note that TV gift returns without a receipt will be considered by the store manager and may be declined.
To learn more about shopping at Best Buy, you can check out our related posts on Best Buy’s open box return policy, Best Buy laptop return policy, and whether Best Buy charges a restocking fee.
in conclusion
Best Buy Standard members can return items in-store within 15 days of purchase or delivery, while Elite and Elite Plus members have 30 and 45 days, respectively, to return items.
You can return your TV opened and unboxed if you have valid proof of purchase and include all original accessories. Plus, you can get a full refund or exchange the TV for another brand as long as you have your receipt and it’s within the return window.
