Amazon seller complaints (how to make, common complaint types + contact information)
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Amazon sellers provide sellers with an e-commerce platform to meet the needs of their customers. The sheer volume of these interactions generates so many complaints.
So, if you want to learn how Amazon’s seller complaint resolution mechanism works and how sellers and buyers use it, read on to find out what I found!
How will the Amazon Seller Complaint Resolution System work in 2022?
As of 2022, the Amazon Seller Complaint Resolution System handles complaints from sellers and buyers on the platform primarily through its online channels and email. The mechanism enables Amazon sellers to be held accountable for buyer complaints, especially for defective items. In addition, sellers and buyers have other forums to express their complaints.
Read on to learn how to file a complaint with an Amazon seller and how to handle your complaint as a seller or buyer!
How do sellers complain to Amazon sellers?
Amazon sellers can contact customer support by phone or email to file a complaint through their Amazon Central account.
However, the customer service portal in the account is more of an FAQ than a place for you to file a formal complaint. However, this is a great place to start tackling any issues.
Also, you can contact the Amazon seller via email, which is ideal because it leaves a record you can use if the problem persists.
Remember to be accurate in your email and limit your complaint to one issue. Therefore, if you have more than one issue with your complaint, please send a separate email.
Also, make sure you provide all relevant information and evidence of your claim and remember to stay calm.
Sellers can also call, which is faster. Finally, it is advisable to have all the information relevant to the complaint at hand.
How do you contact Amazon Seller Support?
You can contact Amazon Seller Customer Support using the following contacts:
- By phone (888) 280-4331
- By email support@amazon.com
- Follow Sell On Amazon on Facebook and send direct messages to the company
- Follow Sell On Amazon on Twitter and send direct messages to the company
- Subscribe to Youtube to sell on Amazon
What are the common complaints sellers have against Amazon sellers?
Some of the most common third-party seller complaints in Amazon’s archives include:
- Account suspension (the most common complaint from Amazon sellers)
- Account verification issue persists despite providing all relevant documents
- Customer support is not responding
How else can sellers complain to Amazon sellers?
Sometimes it is necessary to find other ways to handle complaints with Amazon sellers.
For example, the most common alternative is to have a lawyer investigate client complaints and mitigate any damage that may be caused.
However, this may be more effective for customer complaints, resulting in unnecessary account suspensions, prolonged downtime, and lost revenue.
Additionally, alternative channels for resolving complaints include review sites such as the Better Business Bureau and the European Centre for Online Dispute Resolution.
How can buyers complain to Amazon sellers about violations by third-party sellers?
Amazon sellers encourage buyers to report sellers on the platform who violate their terms of participation and cause grief for buyers in the process.
That said, buyers do this by visiting the Selling Policies and Code of Conduct page and selecting “Report Abuse” on the site.
After that, you should provide your order details in the “Please describe your problem” field. Also, make sure you provide as much relevant and accurate information as possible.
More importantly, remember to include the necessary evidence to help resolve the issue quickly.
How can buyers contact third-party sellers on Amazon sellers?
Your third-party seller handles complaints directly from their products, so you should complain to them.
This way, you can use the following process to contact third-party sellers after placing an order.
- Go to “Your Orders”, find your order in the list that appears, and select the “Order Issues” field
- Select a topic from the displayed list, then select the “Contact seller” field
- Wait two days for the seller to respond to your complaint. If they don’t, you can check if you are eligible for AZ Guarantee
However, Amazon Prime members should voice their complaints through their Amazon account.
How should Amazon sellers deal with unreasonable customer complaints?
Customer complaints against Amazon not only create a bad reputation, but can also lead to the suspension of a seller’s account.
Therefore, sellers must deal with such complaints promptly and satisfactorily.
Fortunately, Amazon sellers provide sellers with a mechanism to deal with bad reviews.
As a result, for negative reviews on Amazon Seller Central forums, sellers are urged to contact the reviewer and make changes.
In addition, the seller shall inform the buyer of the possibility to update its feedback.
Most importantly, the forum allows sellers to respond to buyers’ allegations in a tactful, non-controversial manner.
Once the response is posted, it cannot be modified unless the buyer modifies its original allegation.
Should I complain to an Amazon seller or a third-party seller?
Third-party sellers are responsible for any damage their products may incur and should complain directly to them.
However, Amazon sellers may be liable in some cases, but to what extent is debatable.
If damages and facts are justified, it’s best to file a complaint with Amazon sellers and third-party sellers, especially if you’re going to the law.
What are some tips for getting the most out of Amazon Seller Business Support?
Sellers and buyers can get better results from Amazon’s seller complaint resolution mechanism by implementing these simple tips:
- Start with email as it helps keep a written record if you want to escalate a complaint
- Have all relevant information and evidence and present your case accurately and effectively
- Upgrade, but at the right moment; otherwise, it will cost you goodwill
- Insist on filing your complaint
- polite
How effective is the complaint resolution mechanism for Amazon sellers?
Unfortunately, most customers feel that the Amazon seller complaint resolution mechanism is not effective. As a result, the department has low ratings on review sites.
For example, Trust Pilots rated Amazon seller customer support 1.8 stars based on 62 reviews, while Reseller Ratings gave it two stars.
Additionally, the Better Business Bureau gave Amazon sellers 1.2 stars and Hissing Kitty gave it 1.25 stars based on 759 complaints.
To learn more, you can also read our posts on Amazon UK complaints, Amazon India complaints, and Amazon Flex complaints.
in conclusion
Sellers and buyers on Amazon Seller Central have multiple channels to file complaints with forums and sellers.
If these channels are unsatisfactory, users of the platform can resort to external means, such as review sites and legal measures.
