Can Sephora check receipts? (Updated in 2022!)
Sephora has a fairly lenient return and exchange policy. In most cases, you can get a full refund as long as your return is processed within 30 days and you have the original packaging and receipt. However, sometimes things don’t always go so smoothly.
If for any reason you want to return an item to Sephora and you discard or misplace your receipt, you may have trouble processing the return. Even if you have the original packaging and return it within 30 days, you may only get store credits.
Can Sephora check receipts?
Sephora can look for receipts to verify returns. You need to be able to confirm the credit card or Beauty Insider account information you used for the purchase.
Read on for details on returning items to Sephora without a receipt, as well as general information on Sephora’s return policy.
Sephora returns without receipt
It may be harder to get a refund from Sephora if you lose or lose your receipt with your purchase. Items can be returned without a receipt for a refund, but the process and results may not be what you expected.
Basically, any returns processed after 30 days of the original purchase, or returns without a receipt, will only receive store credit. Sephora’s return policy is designed to limit lost profits and customer fraud, and they’re usually very strict about keeping them. Having said that, you can still get a refund without a receipt in two ways:
- Verify using the credit card information used for the purchase. Sephora maintains a record of credit card purchases, and you can verify your purchases with the credit card you used to purchase items. This also applies to online purchases.
- Verify using your Beauty Insider account information or Sephora online account. When you make a purchase using your Beauty Insider account or Sephora online account, the transaction history is associated with your account information. This can be used to verify purchases without a receipt.
If you need more information on returning items to Sephora without a receipt, you can visit their returns and exchanges page or contact customer service.
Does Sephora have purchase history?
In order to verify your purchase at Sephora, you’ll need to provide credit card or account information that matches the purchase they have on file. This is usually done to ensure a refund in the event that the actual purchaser returns the item. If Sephora didn’t keep purchase records, they wouldn’t be able to track sales and minimize return fraud.
Sephora does have a buying history. If you have an account on the Sephora website, you can view your purchase history from your account page. If you do not have a Sephora account, you can still use the original receipt or credit card information at the time of purchase to verify the purchase.
For more information on your Sephora purchase history, you can visit this page.
Can you find your Sephora receipt online?
When shopping at Sephora online or in-store, Sephora records and saves your purchase to track profits and other specific details. If for some reason you need to verify a purchase, these purchase records can often be retrieved for your convenience.
You can obtain receipts for your Sephora purchases online by logging into your Sephora online account. You can view your purchase history and receipts by visiting the Orders section of the My Account page.
Want to learn more about Sephora? Check out our related posts to find out if Sephora restricts returns, does Sephora do wedding makeup, and does Sephora restock during sales?
final thoughts
Losing your receipt can be a pain, but if you still want to try a return, there are ways to deal with it. Sephora’s return policy is fairly lenient, but you’ll usually need to verify your purchase if you want a full refund.
If you purchased online using a Sephora website account, you can access your purchase history from the “My Account” page. You can also verify in-store purchases with the credit card used for payment. If you used your Beauty Insider account information at checkout, it may also be used to verify your purchase.
If you have any questions or concerns, please feel free to ask them in the comments section.
