Can you return makeup to MAC? (What to know!)
If you’ve ever purchased an unsatisfactory makeup from MAC, you may be wondering if you can return it for a refund. Different stores may sometimes have very different return policies, understand that policies will vary when trying to get a refund.
You can return makeup to MAC. You can return items in person or by mail. You can also return items purchased online. Both online and in-store returns require a receipt or order confirmation.
The MAC Return Policy does not list any maximum time during which returns must be processed. If you are curious about the policies of your local MAC location, you can always call to ask before going to the store to try to process your return.
Read on to find details on returning makeup to MAC, as well as additional information on their general return policy.
Can you return makeup to MAC without packaging?
MAC’s return policy states “If for any reason you are not completely satisfied with your purchase from MAC Cosmetics…you may return the unused portion for an exchange or refund.” The policy text does not specify whether the original packaging is required for returns.
However, reports online seem to indicate that returns cannot be processed without the original packaging. This policy may be specific to different MAC stores as returns are usually determined by the local store manager.
You usually cannot return makeup to MAC without the original packaging. However, some MAC locations may accept store credit returns without the original packaging.
If you’re curious about whether your local MAC location accepts returns without their original packaging, you can call the store and ask for details on their return policy.
Can you return makeup to MAC without a receipt?
If your receipt is lost or misplaced, you can still return the item to MAC, but you will not be eligible for a cash refund. In most cases, you’ll be able to earn store credits in the form of gift cards or online balances. You may also be eligible to exchange your items for other items of similar value.
You can return makeup to MAC without a receipt. However, you will not be eligible for a full cash refund. You will most likely get your refund in the form of store credit. You can also swap out makeup for something of similar value.
If you purchased cosmetics with a credit card, you may use your credit card information to verify your purchase, in which case a receipt may not be required. All returns are ultimately at the discretion of the store manager. This means that even if you meet the expectations of their return policy, you may not receive a refund.
If you are unable to return your item at the store, you can always send your item back by post for a refund. You will need to initiate an online return and print a mailing label for your item. MAC will cover the shipping costs associated with your return. The process for doing this is discussed later in this article.
How to Return Makeup Purchased Online to MAC
MAC has two types of merchandise returns: in-store returns and online returns. In-store returns are available for items purchased in-store or from the MAC online storefront. Gifts received in the mail by other MAC customers cannot be returned in-store and must be returned through the online returns service.
To process an online return, please first call MAC Customer Service or send a message to 1-800-588-0070. The online service team will assist you with your return by assessing eligibility, providing a return label, and providing you with instructions to ship your item. Only items purchased online are eligible for online returns.
If you purchased an item online, be sure to keep your confirmation email for proof of purchase in case you want to return the item in store. If you are unable to verify your purchase via the confirmation email, MAC staff may look up the email address of the account you used to purchase the item as proof of purchase.
Refunds will be processed using the same debit or credit card that you used for the original purchase. Refunds may also be offered as part of the online balance associated with your MAC account.
Return makeup to MAC by mail
If you are unable to return it in store, you can return the makeup to MAC by mail as part of their online returns process. This can be done in a few simple steps:
- Call or message the online service team at 1-800-588-0070.
- Discuss your return with the online service team. They will assess eligibility and provide you with a free return label to ship your item.
- Print a free return label.
- Pack your items carefully and securely into boxes or padded envelopes. Put the prepaid label on the outside of the box.
- Ship your items from any UPS location. You can also call UPS and have them pick up your package for shipping.
final thoughts
If you are not satisfied with the makeup you purchased from MAC, you can try to return it for a full refund. Generally, even used or unopened items can be exchanged as long as you have a receipt or other proof of purchase.
Refunds for purchases made with a credit or debit card will be sent to the same card used for the purchase. Items received as gifts purchased online cannot be returned in store and must be returned through the online returns process.
Returns are always at the discretion of the store manager, so it is important to understand the return policy and keep receipts or other proof of purchase.
If you have any questions or concerns, please feel free to ask them in the comments section.
