Does Sephora restrict returns? (Must know!)
Shopping for makeup can be a nightmare if you don’t know what you’re looking for. If you purchased a foundation or other product that doesn’t match your skin tone, then you may need to return it for a refund. As one of the world’s leading cosmetics retailers, Sephora accepts millions of returns every day.
That being said, each retail store has policies governing returns and refunds. Sephora is no exception. Their return policy is fairly lenient, but there are caveats to ensure fraud and product waste are kept to a minimum.
Does Sephora restrict returns?
Sephora does limit returns. If you make repeated returns, especially without the original packaging or receipt, you may be restricted from returning more items, or banned from the store altogether.
Read on for more information on Sephora’s return policy, as well as details on how strict return and refund restrictions are.
How many times can you return items at Sephora?
Because retailers like Sephora have a vested interest in minimizing fraud, regulations and policies are in place to limit returns. That being said, there is no hard limit to how many times you can return an item to Sephora.
Sephora returns are tracked by a service called Retail Equation (TRE). Retailers such as Sephora use TRE to track sales and returns and categorize customers based on their purchase and return history. Being blacklisted by this service can mean that the items you can return are limited, or you can be banned from the store altogether.
You can return it at Sephora with the original packaging and receipt within 30 days of purchase for a full refund. While frequent returns may be “blacklisted,” there is no uniform policy on how many returns can be made.
If you are concerned that your return activity may result in you being blacklisted by TRE, you can contact TRE Customer Support for more information about your shopping activity and how it is categorized by the stores that use it. You can also visit their FAQ page for more information.
How strict is Sephora’s return policy?
Sephora’s return policy is actually pretty lax compared to other beauty retailers. Their policies are primarily designed to minimize returns fraud, so many customers who return their items in a timely manner will find it fairly easy to get a full refund. That being said, knowing the policy can make a huge difference when it comes to processing your returns.
Sephora’s return policy isn’t as strict as you might think. You are eligible for a full refund as long as you return the item within 30 days in the original packaging on the receipt. If your return is processed within 31-60 days, you are still eligible for store credit.
Even if your item is open or lightly used, you should have no problem processing your return. If you lose your receipt, you can even use the credit card used for the purchase or your Beauty Insider account to verify your purchase. But keep in mind that all returns are ultimately at the store manager’s discretion.
For more information, you can visit Sephora’s Returns and Exchanges page.
Can you make returns online from Sephora?
Returns can be made online from Sephora. Items purchased online can be returned in store or by post. Your online order should be accompanied by a prepaid return form that can be used to return items free of charge.
When returning an item by mail, it is important to note that you will be eligible for a full refund if the item is received by the warehouse within 30 days of the original purchase. If they receive it within 31-60 days, you are still eligible for store credit, which will be sent to the account used for the purchase.
To start processing returns for online orders, you can visit this page. Refunds will be processed within 30 days of completing the return.
Want to learn more about Sephora. Check out our related posts to find out if Sephora offers military discounts, if Sephora wraps gifts, or if Sephora prices match.
in conclusion…
Sephora’s return policy is fairly lenient as long as you can verify your purchase and as long as your return is within 30-60 days of the original transaction. Online returns are similar, but if sent by mail, Sephora must receive the item within 30 days for a full refund.
If you make frequent returns, or if your return activity is otherwise suspicious (for example, returns that do not match your order), you may be flagged for inappropriate activity by Sephora. In this case, the items you can return for a refund may be limited. In rare cases, you may be banned from the store entirely.
If you have any questions or concerns, please feel free to ask them in the comments section.
