Dollar Tree Returns Policy (Your Complete Guide)
Dollar Tree sells a variety of products such as snacks, housewares, toys, gifts, health and beauty items, stationery and more.
But what happens if you wish to return an unsatisfactory purchase from Dollar Tree? Here’s everything I found about Dollar Tree’s return policy!
Dollar Tree Return Policy
Dollar Tree return policy allows customers to return unopened and unused products as long as they have a receipt. Customers can also complain to Dollar Tree for a replacement if they receive a faulty item. Please note that the return policy only allows customers to exchange items, not refunds.
If you want to learn more about Dollar Tree’s return process, whether you can return an item without a receipt, and more, keep reading!
How do I return an item at Dollar Tree?
According to Dollar Tree’s website, different policies apply to different types of return products.
If you wish to return an item, the item should be unopened and you should bring the original receipt with you when returning the item.
Just go to your nearest Dollar Tree store and let the cashier process your return.
Unfortunately, you cannot return merchandise at Dollar Tree. The retailer does not allow refunds on any of its items, so once purchased it is considered final.
However, Dollar Tree does offer an exchange service, which means you can exchange your item for another item of the same amount only if your item is unopened.
Also, if you receive an order with defective or incomplete merchandise, all you have to do is contact Dollar Tree’s customer support at (877) 530-8733 (available 24 hours a day), or email them.
Keep in mind that in any of these cases your purchase will not be refunded.
How long does it take for you to return an item to Dollar Tree?
Dollar Tree does not state a return window for purchased products on its website.
As long as you keep the original receipt with you, you will most likely not have any trouble getting an exchange.
Can you return items to Dollar Tree without a receipt?
You cannot return items to Dollar Tree without a receipt, which acts as proof of your purchase. Dollar Tree staff will not be able to assist you without a receipt.
However, if your purchase is found to be damaged after opening its original packaging, you can take it to the store.
Dollar Tree will let you trade another item for this one; however, it must be the same price.
Can you return seasonal items at Dollar Tree?
Christmas or Halloween themed seasonal and holiday merchandise cannot be returned to Dollar Tree.
These seasonal items aren’t even exchangeable, so once you buy them, they’re yours.
How do I return a damaged or defective item to Dollar Tree?
If your order arrives with damaged items, you should email Dollar Tree or call their customer service number at 1-877-530-TREE (8733).
In a short period of time, Dollar Tree will replace your product or provide you with store credit that can be used for in-store purchases.
As previously stated, you will not be able to obtain a refund for these items.
Can you return a gift card or coupon to Dollar Tree?
You can’t return a gift card or coupon to Dollar Tree, even if you used it with a lower-value purchase.
For example, if the item amount is $1.80 and your coupon is $2, you will not receive the remaining money and it will be reloaded onto the gift card or coupon.
Dollar Tree doesn’t allow you to return gift cards or get cash back from them unless the company is compelled by law to do so.
To learn more about Dollar Tree, you can also read our posts on whether Dollar Tree is selling gift cards, when Dollar Tree is back in stock, and whether Dollar Tree is filling helium balloons.
Conclusion: Dollar Tree Return Policy
Dollar Tree does not allow refunds on its merchandise. However, it does allow customers to exchange items for items of the same value in case the item is damaged.
Please note that seasonal items cannot be returned or exchanged and you must bring the original receipt to exchange.