How does Home Depot curbside pickup work? (full guide!)
One of the many ways Home Depot is responding to the global pandemic is by offering free curbside pickup.
Other early efforts included closing stores early to allow extra cleaning time and limiting the number of shoppers allowed in stores at one time. So the question is, how does Home Depot curbside pickup work?
With Home Depot’s curbside pickup service, you can pick up your online order from a designated curbside pickup area at your local Home Depot without leaving the driver’s seat.
Read on to learn more about how Home Depot curbside pickup works. Let’s stick together.
What exactly is Home Depot’s curbside pickup?
Curbside pickup is a retail service where customers place an order online and drive to a local store to pick it up. Consumers park their cars at a designated spot near the store entrance, and when the order is ready, store staff bring it to them.
You may have heard of buy online, pick up in store (BOPIS), sometimes called click and collect. However, unlike the curbside pickup feature, consumers never need to get out of the car.
Due to the convenience it provides to consumers; curbside pickup has become a powerful tool for merchants to enhance their omni-channel retail sales strategies. Target reported a staggering 734% increase in “drive-through” sales in the second quarter of 2020;
What are the benefits of curbside pickup?
It’s easy to see why curbside collection is the safer option for you and your customers during a pandemic. But even without social distancing requirements, the practice is gaining popularity for a variety of reasons.
Here are some advantages of offering curbside pickup:
- Order fulfillment is now faster and more convenient.
- Improve customer satisfaction and experience
- There is no shipping fee.
- In-store social connections have dwindled.
- It’s good for the environment.
- It helps you stay in business by encouraging people to shop locally.
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How does Home Depot’s curbside pickup work?
With Home Depot’s curbside pickup service, you can pick up your online order from a designated curbside pickup area at a nearby Home Depot without leaving your car.
The steps to place an order are as follows:
Sign up for a Home Depot account
If you haven’t already, sign up for one to increase your online shopping efficiency. First, go to the upper right corner of the screen and click on the “My Account” button. Next, click Register.
On the next page you can choose between a personal account or a Pro Xtra account. Once you’ve made your selection, you’ll be asked to provide some personal information.
After providing your information, you can choose which emails you want to receive from The Home Depot. Choose from subscriptions like Native Advertising, Style & Decor, and The Garden Club. If this step is optional, you can choose to “Skip for now and continue shopping.”
update your location
Before you start shopping, check that the store address is listed in the upper left corner of the screen’s store location field.
add something to your cart
You can start shopping now! Use the search bar to look in categories like hardware, paint and smart home, or browse individual departments.
Take note of the product description, this will let you know if the product is still available. White goods and other products may only be delivered. Other items may need to be shipped to your store because they are out of stock.
Click “Add to Cart” When you find an attractive item that’s still available.
view your cart
When you’re shopping, click the “Shopping Cart” symbol in the upper right corner of the page to view your shopping cart. Select “Store Pickup” or “Delivery to Store” to set up curbside delivery for each product. Make sure to mention the appropriate pickup store for each item.
Check
When you’re ready, select “Checkout” from the menu. You will be asked to enter your contact and payment details on the next page. Plus, you can choose between curbside pickup and in-store pickup. Make sure Curbside is selected.
place an order
After providing your contact and payment details, click “Place Order” to place your order. Once your order is complete and ready for pickup, you will receive an order pickup notification email or text message.
Pick up at the curb.
After receiving the message that you are ready to buy, you can visit the store when it is most convenient for you (remember to bring your ID).
When you enter a Home Depot parking lot, you can park in designated on-street spaces. Once parked, please call the number shown in the email or text notification to let staff know you have arrived.
After you show the staff your ID through the window, they will load your order into the vehicle.
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How long does Home Depot curbside pickup take?
Most orders are ready within a few hours. However, items that require assembly or are purchased in bulk may require additional processing time. Orders may be delayed due to high demand.
Can I park anywhere for curbside pickup?
Curbside pickup requires you to park at a designated pickup location and then call the merchant to let them know you have arrived.
Many times, you must also specify your pick-up location. You may see a number on the front of your car. Let the staff know which parking space you have parked in.
Shortly after, store associates will deliver your order to your car.
How long does it take to process a Home Depot order?
Our standard shipping options are used to deliver the order. Also, processing time varies by product and may add an additional 3 to 5 business days.
In your shopping cart, you will find a list of handling times under product information.
the bottom line
While curbside pickup started as a safety precaution to keep employees and customers safe, it has grown in popularity as it makes the shopping experience more convenient for customers.
Curbside pickup is available daily from 9 a.m. to 6 p.m. at select Home Depot locations. The order is only valid at the store specified by the consumer when placing the order.
Giving your consumers the option to shop online and have curbside pickup helps build strong customer relationships.
Home Depot successfully advertises its brand using a curbside pickup option. We hope you found this article useful.
