Amazon ships to the wrong address (what to do, refunds, etc.)
Amazon ships millions of products every day. With so much volume, expect some mistakes to be made along the way.
A common mistake is Amazon shipping to the wrong address. What exactly can you do in this situation? Will Amazon return or resend your product? We looked into it and here’s what we know…
Amazon sent to the wrong address
If your package was sent to the wrong address, be sure to contact Amazon immediately at 1-877-586-3230 or via their chat. Amazon will resend you the item or contact the courier and try to retrieve the lost package.
Amazon has a great system and guarantees to ensure their customers always receive their lost or missing packages. If you want to learn more about what to do if Amazon ships to the wrong address, keep reading…
What to do if Amazon delivers to the wrong address
If you ordered a package and you haven’t received it even after “delivery,” it’s most likely sent to the wrong address. Sometimes people report receiving a package they didn’t ask for, however, the person making the purchase must track the order to fully resolve the issue.
If this happens, obviously something went wrong at some point, so the first thing to do is to double-check each step so you can know why it’s not being delivered to the correct address and what to do to fix each specific problem.
Here are some reasons why your package may be sent to the wrong address…
Double check the address
This is one of the most common reasons your package is delivered to the wrong address, and I know I’ve done it. Remember to always check that you have filled in your details correctly.
There have been many times I accidentally shipped items to my office and then didn’t understand why they didn’t make it to my home.
To check the address on your order, go to the “Your Orders” section in your Amazon Control Panel and find the order you’re having trouble with.
This order invoice will provide you with all the information you need, such as delivery time, current delivery status and of course the address you provided for said delivery.
If you find that your shipping address is wrong, then you need to contact Amazon customer service to resolve the issue.
View your tracking information
By doing this you will be able to confirm that your package has been sent to another address by simply checking if it says “delivered”, if that is the case then it is probably somewhere else because you did not receive it .
If you find yourself in this situation, what you need to do is contact Amazon and find the package, because their mistake is that your item didn’t arrive at your door as expected.
If you see your package is not “delivered” but “our pending delivery” or “pending delivery,” it may be another issue, such as a delay or other issue you may wish to resolve directly with Amazon.
Keep in mind that in any of these cases the best way to fix this is to contact support so they can help you receive your package, however, there are a few things you need to check or ask for a return before you decide to find your package , it will not only provide Amazon with the necessary information to solve your problem, but it will also make the process easier.
The most important step is to contact Amazon and let them know that your package was not delivered. You can call Amazon directly at 1-877-586-3230 or go through their live chat.
They will offer a variety of options, such as a refund or shipping a replacement package for you. From here, Amazon will take care of all the logistics.
Will Amazon refund packages sent to the wrong address?
Yes, Amazon will issue a refund if a customer’s package is mistakenly delivered to the wrong address.
However, Amazon will not refund the customer if an error occurs due to the wrong address on the order. This will vary from case to case, but generally they will only refund and replace the item if something goes wrong with Amazon or its courier parts.
You can discuss all options in detail with your customer sales representative.
Should you contact the shipping company?
It’s another way to get useful information, so it’s an option. However, we do not recommend it. Contacting the seller directly is the fastest and most reliable way to get your package.
USPS, FedEx, and UPS handle most Amazon packages, and while they’re good at their jobs, they sometimes make mistakes. Trying to get in touch with them is likely just a more headache than it’s worth.
Amazon has systems in place to deal with these inconveniences and they will resolve the issue faster than through a courier.
ask for refund
In the last case, you won’t be able to get your purchases back, so you may want to get a refund.
Amazon has a great reputation for refunds, so don’t worry too much, just contact support and you’ll be refunded, including shipping.
And, if you do manage to find a replacement for your lost item, you might be able to get free shipping.
Want to learn more about Amazon? Check out these posts to learn what Amazon Flex is, what it means to deliver to a safe location by Amazon, and whether Amazon ships to Hawaii.
Delivering your package to the wrong address can be a hassle, even more so if you really want it to arrive around a certain time. However, Amazon will help you with it and resend the package or give you a refund.
If Amazon delivers to the wrong address, just call Amazon’s 1-800 number and they’ll take care of it all quickly and easily.