Will Amazon refund rewards points? (yes, but it depends)
Amazon’s Shop with Points program allows you to purchase items with reward points, most commonly Amazon Rewards Visa Card points. You can even use these points to pay for part of your order, with the remaining amount paid by credit card.
However, a careless mistake or change of mind could cause you to return the item for a refund, which can get quite complicated. Don’t worry, because we’ve listed everything you need to know about how Amazon refunds your Rewards points!
Will Amazon refund rewards points?
Yes, if you request a refund, Amazon will refund any bonus points applied at the time of purchase. This includes using Rewards Points to pay for some purchases, or even a subscription to Amazon Kindle Unlimited or Amazon Music Unlimited.
This is because through Amazon’s Shop with Points program, Amazon treats your Rewards points the same as any payment method. In other words, you can shop, buy gifts and get your points back.
What happens to Amazon Points after cancellation?
After canceling your order, you have the option to send a refund request. If the seller approves your refund request, Amazon will automatically refund the used points to your account.
Generally, Amazon will refund your points within 48 hours, provided you cancel the order before it ships. Amazon will also refund some of the points used to pay for the order, and the remaining amount will be charged to your credit card.
Is my order eligible for a refund?
Amazon will automatically refund your order as long as you cancel it before it ships. You can still return the order after delivery and ask for a refund. However, Amazon does not accept returns per product or order from third-party sellers.
Below, we’ve put together a list of products that are not returnable to Amazon. In any case, return policies vary by seller and product.To be on the safe side, when you choose, be sure to check in your order if your specific order is refundable Return or exchange items.
If your item complies with Amazon’s refund policy, a message will appear indicating that your order is refundable. If not, the message doesn’t appear at all.
List of products that cannot be returned to Amazon:
- gift card
- Prepaid Game Cards
- Organic products such as live insects and groceries
- Accessed software and online subscriptions
- Products classified as hazardous materials (e.g. flammable liquids)
- Laptops, Desktops and Kindles older than 30 days after delivery
Items that cannot be purchased through the Points Store
While most products on Amazon are refundable, not all products can be purchased with Rewards points, let alone refunded. You cannot use Amazon Rewards Points to purchase the following items:
- Kindle eBooks
- Pre-order items
- digital download
- Amazon Music Songs
- Amazon Appstore app
- Subscribe and save items
- Items ordered with Buy Now
- Prime membership with TD Bank Rewards
notes: While you cannot purchase individual Kindle or Amazon Music titles, you were able Use points to purchase Kindle Unlimited and Amazon Music Unlimited subscriptions and request a refund.
How long does it take for Amazon to refund points?
The refund time depends on the Amazon Rewards points you used. Generally, Amazon will refund points to your account within 5 business days of processing the request. However, the refund request itself can take up to 30 days to process, depending on the card issuer.
What happens to points or cash back earned after cancellation?
Unfortunately, when you cancel your order, you cannot keep any points or cash back you earned on your purchases. If your refund request is successful, Amazon will deduct any rewards or cash back you earned.
What happens to Amazon points on unfulfilled orders?
If your order is not fulfilled within 30 days, Amazon will automatically return Rewards Points to your account.
How do I request a refund for Amazon Rewards points?
You can request a refund of Amazon Rewards Points through the Amazon website or by contacting customer service by phone.
Steps to request a refund of Amazon points
- Go to the Amazon website and log in to your account
- place the cursor on Accounts and Lists top right tab
- choose your order from the drop down menu
- Find the order you want to refund
- choose order problem
- Select the relevant question from the list
- choose ask for refund
- Provide the reason for the refund and other comments in the text box
- choose submit
If you have followed the steps above, you have successfully requested a refund. Amazon may take from 1 week to 30 days to review your refund request. After a successful review, it may take up to 5 business days for points to appear in your account.
How to Request an Amazon Points Refund by Phone
If you prefer to request a refund over the phone, you can call Amazon’s customer service number 1-888-280-4331 (toll free) or 1-206-922-0880 (international number).
While contacting Amazon over the phone will allow you to explain your situation in more detail and resolve your issue immediately, Amazon may place your phone number in a queue. When this happens, the agent will call you back when available.
Also, you must have a phone paired with your Amazon account, as you will receive a verification code that you must type into the Amazon app.
How to Check the Progress of Your Amazon Refund
You can quickly check the progress of your refund request on Amazon.com. Here’s how to check the status of your refund request online:
- Login to your account
- choose Returns and Orders In the upper right corner
- Next to the relevant order, select Check Return/Refund Status
If you have additional questions about the status of your refund request, you can always contact Amazon’s customer service: 1-888-280-4331. However, you must prepare a mobile phone associated with your Amazon account. A customer service agent will send a verification code to this phone via text message.
Amazon has an extensive and user-friendly help library on return and refund policies, COVID-19 restrictions, updated holiday policies, and more. If you need more information about a specific purchase, their knowledge database details the return policy for each product category.
Resources on Amazon’s policies:
Thanks to Amazon’s Shop with Points program, you can use reward points for purchases and refunds just like any other payment method. When purchasing with Amazon Points, you can cancel and refund any unshipped items.
If you cancel your order before it ships, Amazon will automatically refund your Rewards points within 48 hours. You can still request a refund after the item has been delivered, and the points will be reflected in your account within 5 business days. However, refund request processing can take anywhere from 1 week to 30 days, depending on the seller.
Have you ever had any questions or know of any secret tips while shopping through Amazon’s Shop with Points? Let us know in the comments below!