Amazon package delivered to the wrong house (everything you need to know…)
In recent years, Amazon has become the cornerstone of product distribution. They really simplify the process of ordering almost anything anyone wants.
Their service is generally very reliable, but in some cases your order may be misplaced or delivered to the wrong address.
So what can you do if your Amazon package is sent to the wrong house?
What if your Amazon package was delivered to the wrong house?
If your package has been delivered to the wrong address, please contact Amazon immediately to let them know. Provide Amazon with your tracking information, order details, and let them know the package was delivered to the wrong house. From here, they’ll take care of everything for you and send you replacement items.
If you want to learn all about Amazon packages and what happens when you ship an item to the wrong address, read on…
What to do if your package is sent to the wrong place
There’s nothing worse than checking your Amazon tracking and getting excited about the package you received, only to find it’s nowhere to be found. It can be stressful to think that your package might get lost in transit, or to check your tracking information to make sure you entered the correct address.
It doesn’t happen often that a package is sent to the wrong address, but it does happen. Often, this is the result of a seller’s error, but it’s always a good idea to make sure you’re entering the correct shipping information.
If you enter the wrong information, in most cases the package should be returned to the sender. If this happens, sellers will sometimes contact you to resolve late orders. You can report a package delivery error on your Amazon tracking page, but you will need to contact Amazon customer service to initiate a refund for the order.
However, before reporting a package lost, Amazon recommends that you do a few things to confirm that the package is indeed lost:
- Verify the shipping address on the order
- Look for notifications of attempted delivery
- Thoroughly check the delivery location
- Ask your neighbors if anyone accepts your package
- Wait 48 hours in case the package does arrive
You can also contact the carrier using the carrier contact information page to try to locate your package. Make sure you have any tracking or order numbers handy when you do this.
What if I receive someone else’s package from Amazon?
It’s not common to receive someone else’s package by mistake, but it does happen. If you’ve ever received a package that didn’t belong to you, you’ve probably wondered if you should return it to Amazon, or even try to figure out how to get the package to the right buyer.
If you’re not that cautious, you might wonder if you even have to send the package back. We’ll talk about that later.
For now, let’s just describe how to correct an order received in error. The first thing you can do is check your order history and make sure it wasn’t ordered by you or someone else in your household. Sometimes people order something and forget about it. Most of the time, this happens when a child orders something through a parent’s account without the parent’s knowledge.
If you do receive someone else’s item, it’s a good idea to report the erroneous delivery through your Amazon account. You can contact Amazon Customer Service to report the delivery. If the item is actually a gift someone else ordered for you, they will be able to indicate this when you contact them.
If you were mistakenly charged for shipping on an item you didn’t order, Amazon should provide you with a prepaid shipping label to cover the cost of the return.
Usually, this only happens when you or someone else fills in incorrect shipping information by mistake, so it’s always a good idea to make sure you’re entering your information correctly.
Who is responsible if a package is delivered to the wrong address?
This is the million dollar question. If I receive a package by mistake, whose fault is it?
Lost mail can be a big problem for Amazon sellers, as buyers expect a certain level of professionalism and consistency.
Incorrect deliveries do happen, however, and any good seller will have a vested interest in ensuring their items are delivered quickly and safely.
However, there can be many issues with package delivery, and it’s not always the seller’s fault. However, it is still their responsibility to do everything in their power to ensure that the package is delivered correctly. Typically, this means:
- Double check to make sure the address on the package is the same as the address on the order
- Check the names to make sure they match
- Make sure all necessary labels are included on the package
- If you can afford it, get insurance for anything you ship
- Always include “bounce to sender” data on postage labels
- Always state “if undeliverable, return to sender” on the shipping label
- Record every piece of shipping information
Good sellers go to great lengths to make sure the package gets where it’s supposed to go. However, errors do occur. The best thing we can do as buyers is to make sure we’ve done all the work and contact Amazon if any issues arise.
Can I keep packages delivered to my home?
This is where it gets interesting. In the United States, the FTC’s position is that a misdelivered package is never the responsibility of the recipient.
In other words, if you receive your package by mistake, Amazon and the seller will be considered 100% at fault.
Therefore, you are not actually obligated to return an item received in error. You also don’t need to report deliveries to Amazon.
Technically, this means that an incorrectly delivered item could be considered a “freebie”.
That being said, reporting the incident through Amazon’s customer service may be a good idea for several reasons. First, it helps Amazon properly return the item to its rightful owner.
Second, addressing these issues gives Amazon data on how misdelivery happens and makes it easier for them to avoid it in the future. But, in the end, what you do with the package is entirely up to you.
Want to learn more about Amazon? Learn what Amazon means when it says a package has been delivered to a safe location, why Amazon hasn’t shipped it for a few days, and what to do if an Amazon package never arrives.
in conclusion…
Once you realize that your package was sent to the wrong address, please contact Amazon and let them know if there is an error.
From there, Amazon will double-check everything with a courier and ship a replacement to your home.
