Why can’t my Amazon order be delivered? (Everything to know…)
You probably know the feeling when you order something from Amazon and wait a few days, but the order never reaches you! This situation is what every Amazon user dreads.
So what does it mean if you place an order and the order status still shows undeliverable? Read on to find out more!
Why can’t my Amazon order be delivered?
Amazon orders may not be delivered due to various reasons. The most common reasons are an incorrect address, an item was lost or damaged in transit, or the package was not accepted when delivery was attempted.
Let’s take a look at some reasons why you haven’t received your order…
Incorrect address
Sometimes the error is on the client side and they fill in the wrong details. The wrong PIN or your house number makes it difficult for deliverymen to find the house.
Certain cases were reported when a customer’s loved one sent them a gift through Amazon, and they provided an outdated address. It can also happen that a package is diverted to a van in another area and then returned by the courier.
Address issues are relatively common among customers. Therefore, we recommend that you save the address and delete the expired address from your Amazon account to avoid confusion.
Packages are not accepted
Sometimes, the recipient won’t accept the package, or the courier needs to sign expensive items and no one is home.
Or, if the package is going to an apartment or office building, they might try to deliver it while the building is closed. It’s not unheard of for a courier to attempt a delivery early in the morning and have no safe place to leave a package.
This caused the courier to take the package back to their warehouse and return it. Usually, the courier tries to deliver the order several times, but if the recipient is not at home, the order still cannot be delivered.
shipping damage
Although the manufacturer packs the products so well that they won’t damage them, sometimes, the products do. Corrugated boxes are unwound, or entire cartons are broken in transit.
In this case, the delivery company will send the order back to the manufacturer. The manufacturer can then contact you to inform you of the accident and ship again. Alternatively, you may need to place the order again.
be lost
This rarely happens, but sometimes, your package gets lost in transit. Check delivery status on the app. If Amazon says you should receive your order by a certain date, but they are past that date, contact Amazon.
They will know the correct status of your package, if it has been 2-3 weeks, it means your package will not reach you. If it still doesn’t deliver, you’ll also get a refund.
Address is illegible
Sometimes shipping labels get damaged or get wet. In these cases, addresses become illegible and barcodes cannot be scanned.
This is similar to an item damaged in transit. There is no label on the box and the package cannot be delivered properly.
Why does Amazon say it can’t deliver right now?
If Amazon says your order is currently undeliverable, it means they are currently unable to deliver to your location. Let’s see why this happens:
No delivery partner
Sometimes Amazon is unable to ship to specific remote locations due to a lack of courier partners in the region. This rarely happens, especially in the US. Almost every major city has a courier company that can even deliver products to small areas.
However, if sometimes the courier partner cannot operate in the area, it means they cannot deliver in the area.
restricted address
Amazon will not deliver to restricted addresses, which includes prisons, correctional facilities, or other similar institutions.
If this is the case, you will have to reorder the product to the new address and have someone deliver it in person.
The recipient rejects the package
This often happens when it’s a gift and the recipient didn’t expect it.
If, upon delivery, the recipient says they didn’t order or refuse to accept the gift, they can return it. This will show as “Non-deliverable” on your terminal and you will receive a refund.
If you think the recipient will reject the package, you can notify them in advance that your package is in transit. This might spoil the surprise, but you can come up with an excuse like you’ll be out of town and hope they’ll keep it safe in the meantime.
What if your Amazon product cannot be delivered?
Amazon can reach every corner of the world, but sometimes, they can’t deliver their products.Here are a few things you should always keep in mind if you
Contact Amazon
If a few days after you place your order it says your order cannot be delivered, you should contact the Amazon Helpline first. Inform them of the status, when the product was ordered, and other details. They will tell you why the package could not be delivered to you.
Since the package will be returned to the manufacturer, you will receive a full refund.
place a new order
If the problem is yours, related to the wrong address, or you don’t answer the phone, then you can place a new order. This time, please check all details correctly and be available at your location when the order is delivered.
Amazon will always text you when and where their courier partners are visiting, so you can get in touch with them if you’re not there.
If the issue is related to the lockdown, please wait a few days before placing a new order.
You will also receive a refund if your product is damaged in transit. After this, you can place your order again.
Want to learn more about Amazon? Check out these posts to learn what Amazon Flex is, what it means to deliver to a safe location by Amazon, and whether Amazon ships to Hawaii.
in conclusion
Sometimes Amazon orders don’t arrive. This can happen when an item is lost or damaged in transit or when the courier cannot complete the delivery. When your package is undeliverable, you can trust Amazon to issue a refund.
